![NPAW Spain](https://media.trabajo.org/img/noimg.jpg)
Solutions Engineer Customer Engineering · Barcelona, Spain · Hybrid Remote
hace 2 semanas
NPAW is a top player in the video intelligence industry, dedicated to fueling the growth of online streaming platforms. With a rich history spanning over a decade, NPAW specializes in innovative analytics solutions that enhance performance, boost user engagement, and drive revenue streams to great heights.
Description
We are on the lookout for a dynamic and results-oriented Customer Engineer/Sales Engineer to collaborate closely with customers, Sales, and Customer Success teams to ensure seamless onboarding and integrations for clients.
The chosen candidate will play a pivotal role in supporting our sales squad by offering technical expertise and in-depth product knowledge to customers. Acting as the primary technical adviser and product champion, you will bridge the gap between the technical team and our valuable clients.
Responsibilities
From a sales perspective:
- Engage in technical discussions with prospects and customers to showcase our products, address technical queries, and resolve service-related issues.
- Work hand in hand with the development team to cater to specific customer requirements.
- Collaborate with product management to bring valuable insights from customers' perspectives.
- Assist in expanding business with existing clients, identifying areas for enhancement, and partnering with sales teams to drive growth opportunities and exceed sales targets.
During the pre-sales phase:
- Interact with developers of varying skill levels through different channels to facilitate successful integration of NPAW solutions.
- Familiarize yourself with NPAW's internal and public code bases to address developer queries effectively.
- Support customers via email, video calls, and face-to-face interactions to tackle integration challenges and design customized solutions.
- Manage customer expectations and follow-ups diligently.
- Prepare technical documentation and integration materials.
- Collaborate closely with sales and service teams to align solution design with customers' business needs.
- Secure commitments from customer technical staff to ensure successful deal closures.
During the post-sales phase:
- Serve as the primary point of contact between the customer and internal/external departments, ensuring seamless communication to meet customer expectations.
- Ensure timely and successful delivery of solutions based on customer requirements.
- Proactively offer insights and suggestions to address customer challenges effectively.
- Develop tools, processes, and documentation to enhance developer support experience.
Requirements
- Bachelor's degree in Engineering, Computer Science, or related field.
- Minimum of 3 years' experience in a similar role, preferably in a SaaS or video analytics environment.
- Proficiency in coding (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc.) and a keenness to learn new languages and technologies.
- Excellent communication skills with a focus on providing optimal solutions and nurturing long-term client relationships.
- Technical proficiency and ability to grasp technical documentation and extract product value.
- Advanced proficiency in English and French.
- Empathetic and socially adept, capable of managing customer expectations and mediating between different parties.
- Customer-centric mindset with a knack for finding effective solutions.
- Results-driven individual with a focus on achieving goals and a willingness to travel occasionally.
Benefits
- Competitive salary.
- Permanent contract.
- Private health insurance.
- Flexible compensation package (including restaurant, transport, and nursery).
- Hybrid remote-office work setup.
- Flexible work schedule.
- 23 days of annual leave.
- Birthday afternoon off.
- Opportunities for career growth.
- Access to continuous training and language lessons.
- Referral bonus.
- Fantastic office in Barcelona with complimentary lunch and beverages.
- Fun and engaging work environment with various company activities.
- International and multicultural team.
- An exciting technological challenge.
Follow us on LinkedIn and Twitter to stay updated on our latest endeavors, or explore Instagram for insights into the NPAW work culture.
Embracing diversity is a core value at NPAW. We prioritize equal employment opportunities regardless of various factors, ensuring an inclusive and supportive work environment for all employees.
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