Solutions Engineer Customer Engineering · Barcelona, Spain · Hybrid Remote

hace 2 semanas


Barcelona, Barcelona, España NPAW Spain A tiempo completo

NPAW is a top player in the video intelligence industry, dedicated to fueling the growth of online streaming platforms. With a rich history spanning over a decade, NPAW specializes in innovative analytics solutions that enhance performance, boost user engagement, and drive revenue streams to great heights.

Description

We are on the lookout for a dynamic and results-oriented Customer Engineer/Sales Engineer to collaborate closely with customers, Sales, and Customer Success teams to ensure seamless onboarding and integrations for clients.

The chosen candidate will play a pivotal role in supporting our sales squad by offering technical expertise and in-depth product knowledge to customers. Acting as the primary technical adviser and product champion, you will bridge the gap between the technical team and our valuable clients.

Responsibilities

From a sales perspective:

  • Engage in technical discussions with prospects and customers to showcase our products, address technical queries, and resolve service-related issues.
  • Work hand in hand with the development team to cater to specific customer requirements.
  • Collaborate with product management to bring valuable insights from customers' perspectives.
  • Assist in expanding business with existing clients, identifying areas for enhancement, and partnering with sales teams to drive growth opportunities and exceed sales targets.

During the pre-sales phase:

  • Interact with developers of varying skill levels through different channels to facilitate successful integration of NPAW solutions.
  • Familiarize yourself with NPAW's internal and public code bases to address developer queries effectively.
  • Support customers via email, video calls, and face-to-face interactions to tackle integration challenges and design customized solutions.
  • Manage customer expectations and follow-ups diligently.
  • Prepare technical documentation and integration materials.
  • Collaborate closely with sales and service teams to align solution design with customers' business needs.
  • Secure commitments from customer technical staff to ensure successful deal closures.

During the post-sales phase:

  • Serve as the primary point of contact between the customer and internal/external departments, ensuring seamless communication to meet customer expectations.
  • Ensure timely and successful delivery of solutions based on customer requirements.
  • Proactively offer insights and suggestions to address customer challenges effectively.
  • Develop tools, processes, and documentation to enhance developer support experience.

Requirements

  • Bachelor's degree in Engineering, Computer Science, or related field.
  • Minimum of 3 years' experience in a similar role, preferably in a SaaS or video analytics environment.
  • Proficiency in coding (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc.) and a keenness to learn new languages and technologies.
  • Excellent communication skills with a focus on providing optimal solutions and nurturing long-term client relationships.
  • Technical proficiency and ability to grasp technical documentation and extract product value.
  • Advanced proficiency in English and French.
  • Empathetic and socially adept, capable of managing customer expectations and mediating between different parties.
  • Customer-centric mindset with a knack for finding effective solutions.
  • Results-driven individual with a focus on achieving goals and a willingness to travel occasionally.

Benefits

  • Competitive salary.
  • Permanent contract.
  • Private health insurance.
  • Flexible compensation package (including restaurant, transport, and nursery).
  • Hybrid remote-office work setup.
  • Flexible work schedule.
  • 23 days of annual leave.
  • Birthday afternoon off.
  • Opportunities for career growth.
  • Access to continuous training and language lessons.
  • Referral bonus.
  • Fantastic office in Barcelona with complimentary lunch and beverages.
  • Fun and engaging work environment with various company activities.
  • International and multicultural team.
  • An exciting technological challenge.

Follow us on LinkedIn and Twitter to stay updated on our latest endeavors, or explore Instagram for insights into the NPAW work culture.

Embracing diversity is a core value at NPAW. We prioritize equal employment opportunities regardless of various factors, ensuring an inclusive and supportive work environment for all employees.



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