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Tech Ops Analyst 1
hace 3 meses
A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.
Experience
0-2 years
Education
- Demonstrates production and/or data analysis work experience.
- Supporting day to day operations in technical environments.
A+ Certification or equivalent
AWS Foundational
Functional/ Technical Skills
- Collects information to understand problems and identify their origin.
- Researches precedents and known solutions for basic or routine problems.
- Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
- Is familiar in working with infrastructure services.
- Able to configure or operate cloud infrastructure through tools or interfaces.
- Understands lowerlevel complex systems.
- Has a broad understanding of observability and operational tools.
- Has a foundational understanding of software testing principles.
- Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
- Knows basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
- Basic understanding of how team goals fit a business need.
- Assists with issue or incident investigations by gathering and documenting necessary information.
- Identify, research, test and escalate bugs to the appropriate team for resolution
- Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
- Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.
- Applies technical expertise to resolve service and system disruption in coordination with technical teams.
- Recommends interim and longterm solutions to complex problems to ensure successful resolution; guides the analysis of a problem all the way to a successful resolution.
- Contacts required resources both inside and outside the company as necessary to resolve the problem.
- Develops/maintains support documentation for use by all levels of support personnel.
- Identifies simple known patterns (a figure, object, word, or sound) that are hidden in other distracting material understand opportunities for improving services and/or products.
- Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
- Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
- Considers and understands the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
- Reports clearly on current work status.
- Asks challenging questions when empowered to do so.
- Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions.
- Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
- Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.
- Researches and analyzes complex technical data using statistical methods.
- Identifies that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this. Sees where efficiency and process improvement are needed within their immediate team.
- Demonstrates an openness and flexibility to adapting their work to new processes to streamline and be more efficient.
- Assists with the development of business area standards and procedures.
- Collaborates with team members to codevelop and solve problems.
- Proactively reaches out to meet peers across environment and collaborates to solve problems.
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