Patient & Customer Service Representative (Iberia)

hace 2 semanas


Madrid, Madrid, España Abbott Laboratories A tiempo completo

_About Abbott_
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

_Working at Abbott _


At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life.

You Will Have Access To

  • Career development with an international company where you can grow the career you dream of.
  • A company named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position
:
Patient & Customer Service Representative (Iberia, Spain & Portugal)


_ MAIN PURPOSE OF ROLE_


Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.


_ MAIN RESPONSIBILITIES_

  • Use databases or other computerized systems to maintain uptodate customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer's enquiry.

_ EDUCATION & COMPETENCIES_

  • Bachelor's degree in medical/electrical/mechanical technology is preferred or working experience in a similar position. (Specialist Technical Support
  • Remote Care Technical Support)
  • Track record as a technical specialist or customer service specialist in our industry or equivalent
  • Successful engagement with customers
  • Excellent verbal and written communication skills in English C1, Portuguese C1, no mandatory
  • Good experience in use of analytical tools and software
  • Ability to work effectively within a team in a fastpaced changing environment


Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

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