Tos Support Analyst

hace 1 semana

Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

PURPOSE


Global TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform.

This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework.

These ITSM processes are implemented in SNOW and both support and terminals are aligned on its use, being SNOW the main communication channel for incidents and requests, and also the tool used to drive the Change and Problem management processes


As part of this team you will work also in other initiatives around TOS, so having a good understanding of how a terminal works, it's operational processes and the different stakeholders the TOS communicates with is a plus.

PRINCIPAL ACCOUNTABILITIES/RESPONSIBILITIES We are looking for a support engineer with a good understanding of Incident, Request, Change and Management processes and the ability to:
Communicate with the client and understand his/her requirements when issuing a ticket.

Resolve both operational and technical incidents on TOS.Fulfill both operational and technical request on TOS.Participate in the investigation of Root Causes for Major Incidents.

Good self-learning skills and ease to navigate through TOS documentation to address issues on TOS.Good organizational skills when scheduling changes and communicating with the involved stakeholders.

SOP development based on new procedures.

Triage and determine the criticality of an incident quickly, so Major Incident Team and Terminals are aware ASAP of Major incidents.

Find improvement areas on TOS or its infrastructure.
Diagnose and troubleshoot EDI errors.

Work on a fast paced environment and able to adapt to changes quicklyWork Monday-Sunday from 7:00 am to 23:00 pm on a shift basis.

Development & automation skills are a plus.

Education and Experience Requirements:

Bachelor's degree in computer science or a related field is preferred One to three years of experience as a support engineer.

Good communication skillsFluent in English. The position is based in Spain.
Team working skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
.

#J-18808-Ljbffr

  • Tos Support Analyst

    hace 1 semana

    Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    TOS Support Analyst Algeciras Algeciras, Andalusia, ES PURPOSE Global TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform. This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework. These ITSM processes are...

  • Tos Support Analyst

    hace 3 semanas

    Campo, España Damco Spain Sl A tiempo completo

    TOS Support Analyst Algeciras Algeciras, Andalusia, ES PURPOSE Global TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform. This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework. These ITSM processes are...

  • Tos Support Analyst

    hace 3 días

    Campo, España A.P. Moller - Maersk A tiempo completo

    PURPOSE Global TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform. This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework. These ITSM processes are implemented in SNOW and both support and terminals are aligned...

  • Tos Support Analyst

    hace 3 días

    Campo, España Maersk A tiempo completo

    PURPOSEGlobal TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform.This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework.These ITSM processes are implemented in SNOW and both support and terminals are aligned on...

  • Tos Support Analyst

    hace 3 semanas

    Campo, España A.P. Moller - Maersk A tiempo completo

    PURPOSE Global TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform. This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework. These ITSM processes are implemented in SNOW and both support and terminals are aligned...

  • Tos Support Analyst

    hace 3 días

    Campo, España A.P. Moller - Maersk A tiempo completo

    PURPOSEGlobal TOS Delivery team is part of APMT Digital Ops organization and ensures that terminals have 24x7 support for TOS platform. This team follows best ITSM practices, including Incident, Request, Change and Problem management processes under the ITIL framework.These ITSM processes are implemented in SNOW and both support and terminals are aligned on...

  • Technical Support Analyst

    hace 4 semanas

    Palma de Mallorca, España WebBeds A tiempo completo

    **This role can be based in either our Palma, Targu Mures, Iasi, Jakarta or Manila offices.** **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners...

  • Technical Support Analyst

    hace 3 semanas

    Palma de Mallorca, España WebBeds A tiempo completo

    **This role can be based in either our Palma, Targu Mures, Iasi, Jakarta or Manila offices.** **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners...

  • Technical Support Analyst

    hace 2 semanas

    Palma de Mallorca, España WebBeds A tiempo completo

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

  • IT Support L2 Analyst

    hace 3 semanas

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España WTW A tiempo completo

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon – encompasses a 175 strong global team of who...

  • IT Support L2 Analyst

    hace 1 mes

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España WTW A tiempo completo

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon – encompasses a 175 strong global team of who...

  • IT Support L2 Analyst

    hace 3 semanas

    Santa Cruz de Tenerife, España WTW A tiempo completo

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • IT Support L2 Analyst

    hace 1 semana

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España WTW A tiempo completo

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • Support Analyst

    hace 1 semana

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Manpower España A tiempo completo

    ¿Te gustaría formar parte de una empresa líder en el sector de consultoría digital, con posibilidades de crecimiento profesional y de gran prestigio mundial? Éste es tu empleo Buscamos gente como tú, activa y abierta a nuevos retos. Manpower te ofrece la oportunidad de incorporarte en una empresa sólida, con un dinámico y multicultural equipo de...

  • Technical Support Analyst

    hace 1 mes

    El Prat de Llobregat, España Clarivate A tiempo completo

    We are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain.This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues. About You –...

  • Technical Support Analyst

    hace 1 semana

    El Prat de Llobregat, Barcelona, España Clarivate A tiempo completo

    We are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain.This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues. About You –...

  • Technical Support Analyst

    hace 3 semanas

    El Prat de Llobregat, España Clarivate A tiempo completo

    We are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain.This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues. About You –...

  • R&D Analyst

    hace 3 días

    Alcalá de Henares, España Chemo A tiempo completo

    EmailAs part of the pharmaceutical development group, support the development of drug products with the aim of its registration and commercialization by conducting the analysis and characterization of raw materials (API, excipients and packaging materials), process intermediates, finished products and reference products.Follow the methodology, evaluate and...

  • Support Analyst with Dutch

    hace 1 mes

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Atos A tiempo completo

    Role Description:We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Santa Cruz de Tenerife or Las Palmas de Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.We are looking for a Customer Support Service Agent with Dutch to...

  • Support Analyst with Dutch

    hace 3 semanas

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Atos A tiempo completo

    Role Description:We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Santa Cruz de Tenerife or Las Palmas de Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.We are looking for a Customer Support Service Agent with Dutch to...

  • Support Analyst with Dutch

    hace 1 mes

    Santa Cruz de Tenerife, España Atos A tiempo completo

    Role Description: We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Santa Cruz de Tenerife or Las Palmas de Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career. What you will do: Interact with customers via telephone,...