![Hotelbeds](https://www.jobatus.es/static/image/jobatus_icon.png)
Channel Manager Optimization Team Lead
hace 1 semana
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:
Company Summary
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
Job Summary
In this role you are responsible for managing, coordinating and implementing new tasks within a team of Channel Manager Optimization Executives based across the globe.
The objective of the role is to define and foster best practise and process alignment, ensuring the team provides optimal support on Channel Manager connectivity related issues and pro-actively working on the reduction in API errors, in coordination with internal teams as well as the Channel Managers themselves.
Job Responsibilities
- Management of the Channel Manager Optimization Team, with capacity planning according to resources, monitoring workload and ensuring they are performing to the set objectives, behaviors and against their KPIs. Empower and guide the team on the resolution of escalated and complex connectivity related queries.
- Ensuring alignment amongst the Channel Managers team members, leading best practice procedures, agreeing common processes and ongoing optimization of ways of working.
- Reduce the overall API errors returned to channel managers, leading the team to proactively monitor the errors and taking the relevant corrective actions internally and externally.
- Escalate high priority and reoccurring incidents to Product and IT, to ensure the optimal support and connectivity with Channel Managers.
- Foster collaboration with existing and new Channel Manager partners, defining optimal technical set up in Hotelbeds Connect system and ensuring internal knowledge base in Salesforce is accurate and up to date.
- Build and maintain strong relationships with internal key stakeholders i.e Sourcing teams, Supplier API Team, TAM Team, IT and Product Teams.
- Provide clear reports to line manager with feedback on Channel Manager Optimization Team results, workload and sharing ideas on leading a high performance team, personal development and fostering a growth mindset.
Required Skills:
- Experience with connectivity partners, operations and contracting activity within the travel, tech and hotel industry
- Knowledge of XML Language, API integrations and understanding of room code & rate plans setup and mapping process
- Experienced with Channel Managers practices, mapping and CRS/PMS processes
- Previous knowledge of API functionalities such as HSI, BMS, CBD, GVCC
- Previous knowledge of Atlas system and previous working experience with apps (tableau, kibana) functionalities
- Good analytical skills and a technical & datadriven mindset
- Excellent organizational skills with great attention to detail
- Languages: fluent English with business proficiency level. Other languages desirable
You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.
As well as an attractive benefits package you will be able to work:
- Within an innovati
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España WebBeds A tiempo completoCombine travel passion with tech expertise for seamless integration - join us as a Channel Manager Integration Analyst:Job Title**:Channel Manager Integration AnalystDepartment:ITLocation (primary):Europe (Palma or Remote)In this role you willWe are seeking an experienced and talented Channel-Manager Integration Analyst. In this role, you will own and drive...
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España Webbeds A tiempo completoCombine travel passion with tech expertise for seamless integration – join us as a Channel Manager Integration AnalystJ ob Title:Channel Manager Integration Analyst Department: IT Location (primary): Europe (Palma or Remote) In this role you will... We are seeking an experienced and talented Channel-Manager Integration Analyst. In this role, you will own...
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España Webbeds A tiempo completoCombine travel passion with tech expertise for seamless integration – join us as a Channel Manager Integration AnalystJ ob Title:Channel Manager Integration AnalystDepartment: ITLocation (primary): Europe (Palma or Remote)In this role you will...We are seeking an experienced and talented Channel-Manager Integration Analyst. In this role, you will own and...
-
Client Optimization Global Manager
hace 1 semana
Palma, Baleares, España Hotelbeds A tiempo completoHotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...
-
Client Optimization Manager
hace 1 semana
Palma, Baleares, España Hotelbeds A tiempo completoHotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...
-
Product Optimization Analyst
hace 1 semana
Palma, Baleares, España WebBeds A tiempo completoOptimize product solutions for global competitiveness - become our Product Optimization Analyst:Job Title**:Product Optimization AnalystDepartment:Commercial PlanningLocation (primary):Palma (Hybrid)In this role you willBuild and maintain close relation and strong communication between product, contracting, sales, marketing, and the technical optimization...
-
Product Optimization Analyst
hace 1 semana
Palma, Baleares, España WebBeds A tiempo completoWho are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals.Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our...
-
Technology Team Lead
hace 1 semana
Palma, Baleares, España Tui Ag A tiempo completoTUI Group is the world's number one integrated tourism business. The Product and Engagement Domain is a global team within TUI technology responsible for the Sales platforms of TUI. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark,...
-
Business Optimization
hace 1 semana
Palma, Baleares, España World2Meet A tiempo completoWe are searching for a competitive Business Optimization to join our amazing team at World2Meet in Palma de Mallorca, Islas Baleares.Growing your career as a Full Time Business Optimization is an incredible opportunity to develop relevant skills.If you are strong in leadership, persuasion and have the right experience for the job, then apply for the position...
-
R2R Finance Team Lead
hace 1 semana
Palma, Baleares, España Tui Cruises Gmbh A tiempo completoJoining the TUI Global Business Services Team as a R2R Finance Team Lead you will coordinate the General Ledger (GL) activities to provide a high level of service and support to the internal customer acting as main point of contact for Record to Report Manager.ABOUT THE JOB Assist the Record to Report Manager in ensuring the financial integrity of the TUI MM...
-
Architect Team Lead
hace 1 semana
Palma, Baleares, España TUI A tiempo completoJoin our IT Architecture department as Architecture Team Lead at TUI Musement. You'll be central in shaping the architectural blueprint within a designated domain. Collaborating closely with Digital Product & Tech leaders, you'll play a pivotal role in the design of architecture to ensure successful business outcomes in your area.ABOUT THE JOB Shape...
-
R2r Finance Team Lead
hace 1 semana
Palma, Baleares, España TUI Group A tiempo completoPalma, Spain- Spain, Spain- Hybrid Permanent Full Time 40Joining the TUI Global Business Services Team as a R2R Finance Team Lead you will coordinate the General Ledger (GL) activities to provide a high level of service and support to the internal customer acting as main point of contact for Record to Report Manager.ABOUT THE JOB Assist the Record to Report...
-
Team Lead Java
hace 1 semana
Palma, Baleares, España Mindata A tiempo completoHace 3 díasSé de los primeros 25 solicitantesEnviar mensaje directo al anunciante de MinDataEn mindata estamos interasados de incoporar un Team Lead:Requerimientos Tecnicos:Más de 5 años de experiencia en tareas de desarrollo y servicios Agile.Experiencia en gestión de equipos.Conocimiento avanzado de la plataforma ALM/DevOps y en técnicas...
-
Team Lead Java
hace 1 semana
Palma, Baleares, España Mindata A tiempo completoHace 3 días Sé de los primeros 25 solicitantesEnviar mensaje directo al anunciante de MinDataEn mindata estamos interasados de incoporar un Team Lead:Requerimientos Tecnicos:Más de 5 años de experiencia en tareas de desarrollo y servicios Agile.Experiencia en gestión de equipos.Conocimiento avanzado de la plataforma ALM/DevOps y en técnicas...
-
Technology Team Lead
hace 1 semana
Palma, Baleares, España Tui Ag A tiempo completoTUI Group is the primary integrated tourism business globally. The Product and Engagement Domain is a global team within TUI technology responsible for the Sales platforms of TUI.We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps, and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland,...
-
Channel-manager Integration Analyst
hace 1 semana
Palma, Baleares, España WebBeds A tiempo completoThis role can be based in either our Palma offices, or fully remote in Spain.Who are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create...
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España WebBeds A tiempo completoWho are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform,...
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España Webbeds A tiempo completoWho are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...
-
Cts Lead
hace 1 semana
Palma, Baleares, España Hotelbeds A tiempo completoHotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...
-
Channel Manager Integration Analyst
hace 1 semana
Palma, Baleares, España Jobsoid Inc. A tiempo completoWho are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform,...