Key Customer Manager

hace 2 semanas

Madrid, Madrid, España Colgate A tiempo completo
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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.


Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition.

We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love.

Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.


A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.


Job Title:
Key Customer Manager Travel Required?: Travel - up to 10% of time

Date:
May 27, 2024
Hybrid
No Relocation Assistance Offered
# Madrid, Madrid, Community of, Spain

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.


We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

We are looking for a Key Customer Manager who will be responsible to ensure execution (internally and externally) and support CDM in negotiation with our key customers to achieve 5Ps strategies for each of our brands/categories, maintaining a long term relationship with them and maximizing sales opportunities.

Builds relations with key customers/stakeholders. Support the area for achieving the Company's goals in terms of sales and distribution for the key customers.

Support the development of annual business plans for all key customers according to the Company Strategy, to drive profitably, increase sales, volumes, distribution and market share.

Provides deep analysis of performance trends and monitors KPIs in order to define and implement effective action plans to improve performance.

Understands customer's needs to recommend business solutions Provides coverage of stores to understand business dynamics Principal Duties and Responsibilities:
Support CDM to develop and implement Customer Strategic Commercial Plan to achieve Financial and 5Ps Objectives by Customer.
Partner with Re Marketing to tailor 5Ps Category Commercial Plan by Customer/Store format.
Complete account specific promotion & tactical analysis to identify opportunities to optimize trade spending.
Develop Pricing & Promotion plan in alignment with brand strategies.
Coordinate specific events activations .Support CDM to deliver sales targets within spending guidelines and alignment with brand strategy.
Support CDM to control promotional and customer investment.

Create / Update Monthly / Quarterly reports to measure account performance .Support CDM in business review preparationSupport CDM in ROI / post-game evaluations for account specific initiatives.

Liaise with Re Marketing and Finance to incorporate consumption & financial elements.

Support CDM to Manage commercial communication to support supply chain:

Develop/Maintain Demand Forecast (CBP) & Ensure Forecasting Accuracy.
Enter Customer Plan into Atlas.
Participate in Monthly CBP Discipline to review plans .Communicate big hits to the Supply Chain team.
In depth knowledge of Customer and its performance in the marketplace.

Clear understanding of Customer 5P Strategies, policies & procedures, requirements and future direction .Develop relationships across the merchandising department of Customer Organization .Superior customer intelligence to know how to get things done at store level and ensure excellence in execution.

Complete frequent store visits to identify opportunities to drive brand / category sales.
Able to efficiently use available Category Management tools (eg. Nielsen, Homescan, Customer Sell out data, specific database,...) and CBP to understand consumption and shipment data to identify brand/category performance trends and opportunities.
In depth knowledge of Customer and its performance in the marketplace.
Collaborate with In Store coordinator, Retail Marketing team and CD Financial Manager to identify business building opportunities.

Partner with In Store Execution Team to coordinate information and monitor activities at store level - Monthly meetings .Identify learnings & methods to improve execution.


Education/ Experience Requirements:

basic qualifications include: 3+ years of experience in a commercial roles (category management /consumer marketing / customer development/ trade marketing) Fluent Spanish levelAdvanced English Level Nielsen data management & reports (Scantrack, homepanel, trade panel...) , Microsoft Office Tools (Excel, power point) and Google Tools (google sheets & google slides) knowledge & desirable management of tools like SAP.


Competences:
Consumer/Customer FocusedRelationship BuildingCommunicate EffectivelyAnalysis/Decision making Planning/Priority SettingOwnership

Travel Requirements:
Expected percentage of travel: 10% to 20%
Compensation and Benefits
Salary Range $ - $ USD


Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location.

In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

Insurance:
Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans

Retirement Plans:
Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements Vacation/

PTO:
Employees receive a minimum of 15 days of vacation/PTO leave annually

Paid Holidays:
Employees receive a minimum of 13 paid/floating holidays annually

Paid Sick Leave:
Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year

Paid Parental Leave:
Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements) Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact
with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here .

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