Community Support Specialist In Greece
hace 2 semanas
Join our team and contribute to our community by providing empathetic accurate and timely assistance with inquiries on our social media platform.
Job Location:
Athens Greece
Here is what youll do: Familiarize yourself with our platforms products and community standards ensuring you are equipped to address user concerns effectively.
Make informed decisions and advocate for our communitys best interests demonstrating strong interpersonal and communication skills. Prioritize the wellbeing of our community and support our mission to #ShipLove. Investigate and resolve reported issues on our platform including account support requests and reports of potentially abusive content. Respond to user inquiries promptly and with empathy maintaining highquality standards. Utilize marketspecific knowledge and insights to identify scalable solutions for improving community support. Analyze relevant data to enhance the overall user experience on the platform. Enforce our platforms Terms of Use by monitoring and addressing reports of abuse. Review reported content within agreed turnaround times and quality standards. Identify workflow inefficiencies and propose improvement solutions. Identify trends and patterns escalating issues outside company policy to the global team.Minimum requirements:
Native Spanish with English B2 Written and Spoken Some level of higher education/college preferred.
Experience:
Up to 1 year of experience in a Business Process Outsourcing or similar environment
Cultural awareness:
Demonstrate cultural sensitivity and awareness relevant to the supported market/region. 2 Weeks hotel accommodation Flight ticket (inside the EU)
Airport Pickup Real Estate Agency fee
Remote Work :
No
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