Advertisers Support

hace 3 semanas

Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal. 

Position: Advertisers Support

Location: Lisbon, Portugal 

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Provide support to small and medium sized businesses using various channels (chat, email and telephone)
  • Provide pre and post-sales support for all self-service products
  • Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
  • Identify trends and solve problems facing multiple SMB clients
  • Deliver a positive attitude towards the brand
  • Maintain and update all job-related administrative forms

REQUIREMENTS:

  • Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
  • Minimum 6 months experience in Customer service roles
  • Knowledge of advertisement industry will be considered as an advantage
  • Eligible to work in EU or Portuguese residency status
  • Computer literate with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • Resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time
  • Able to work rotating shifts

BENEFITS: 

  • 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
  • Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
  • Affordable accomodation provided by the employer
  • Sponsored yearly flight back home
  • Cafeteria on site
  • Training paid about 50%
  • A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support with a room for candidates from further away

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