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Field Services Engineer
hace 1 mes
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Field Services Engineer
What do you need to fulfill this job?
- Imaging of Windows Devices to latest version
- Provide 2nd Level Support
- Unboxing and packing of equipment To/ From Remote locations
- Must be able to follow schedules and perform administrative type tasks
- IMAC
- Perform Hardware and Software Installations
- Smart Hands Activities
- Provide remote support for users traveling or at home
- Endpoint Encryption Troubleshooting – McAfee
- Ability to work in Active Directory
- Provide asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local Inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
- Ability to work within Service Now
- Strong ability to interact with Customers
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
- Setup and configuration of all MAC OS systems
- Knowledge in Zero Touch Deployment for MAC's
- Provide 2nd Level Software Support on a Mac
- Knowledge of JAMF
- Experience with JAMF self-service management and command line
- Imaging and reimaging of MAC's Laptops to latest OS Version
- Diagnosing and Troubleshooting MAC related OS and Hardware problems
- IMAC
- Perform Software Installations on all apple devices
- Smart Hands Activities
- Provide remote support for users traveling or at home
- Provide VPN support on Mac devices
- Provide accurate asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- Assist with Mac inventory activities as required weekly and monthly
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
- Create, modify, and maintain MAC processes and policies
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
- Ability to work in Active Directory for Windows if needed
- Ability to work within Service Now
- Strong ability to interact with Customers
About HCLTech:
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Why Us?
We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
We offer freedom and flexibility on the job, empowering our employees to make decisions.
We offer a virtual-first work environment, promoting a good work-life balance and real flexibility. Our company is extremely diverse with representation of 165 nationalities.
We offer the opportunity to work with colleagues across the globe.
We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.
If you have a valid disability certificate, Certificate of Disability in Force, please contact us.
Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.
HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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