Field Service Technician

hace 4 semanas

Santiago de Compostela, La Coruña, España Bystronic Group A tiempo completo

Main Responsibilities:

  • Installation and commissioning of Bystronic machines at customer sites, ensuring they meet all technical and operational requirements.
  • Assembly of electrical, pneumatic, and hydraulic systems, making sure they work properly.
  • Maintenance and repair of machines at customer locations.
  • Recording and reporting technical information in our CRM system, including service reports, support request forms, customer feedback, and installation and maintenance documentation.
  • Applying and improving quality processes according to ISO standards.
  • Training customers on key topics.
  • Providing technical advice to customers, helping them get the most out of our solutions.
  • Supporting operational tasks, such as loading and unloading equipment.
  • Managing spare parts, ensuring the correct parts are requested and delivered to customers.
  • Collaborating with sales and service teams by providing technical support in commercial proposals.
  • Taking part in fairs and exhibitions, installing and operating our machines to showcase their capabilities.
  • Handling quality claims, ensuring they are resolved and followed up to improve our products continuously.

Requirements:

  • Technical education: Technical school, vocational training, electrical or mechanical engineering, or a university degree in a related field.
  • Experience: At least 2 years in mechanical engineering, laser cutting or bending technology (preferred).
  • Able to solve technical problems in industrial environments.
  • Familiarity with software tools like DMS, CRM, LMS, and Microsoft Windows.
  • Understanding of safety principles and standards in mechanical engineering.
  • Technical English proficiency for communication in international environments.

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