Customer Booking Coordinator

hace 2 días

Madrid, España An Epic Adventure A tiempo completo

Job Title: Customer Booking Coordinator
Location: Remote
Job Type: Full-Time

About Us:
We specialize in crafting unforgettable, personalized experiences for our clients. We take the stress out of planning and manage every detail so our clients can focus on enjoying their adventures. We're looking for a Customer Booking Coordinator to join our team and ensure every clients journey is seamless from start to finish.

Job Overview:
You will be the key point of contact for clients, managing plans from booking flights and accommodations to curating personalized itineraries. Your goal is to ensure smooth, enjoyable travel experiences while providing top-notch customer service.

Key Responsibilities:

  • Design and manage personalized itineraries, including flights, accommodations, transportation, and activities.
  • Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
  • Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
  • Monitor schedules and ensure all aspects of the clients journey run smoothly.
  • Provide proactive support by addressing concerns or special requests before, during, and after the trip.
  • Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
  • Keep clients updated on travel advisories, destination insights, and trends.
  • Utilize CRM systems to manage client profiles, preferences, and feedback.

Qualifications:

  • Experience in hospitality, event planning, or customer service (preferred but not required).
  • Strong knowledge of booking systems, platforms, and processes.
  • Excellent communication and interpersonal skills with a customer-first approach.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to problem-solve and stay calm under pressure.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Passion for creating memorable experiences for clients.

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