Mobile Device Support

hace 1 mes

Madrid, España BNP Paribas Corporate & Institutional Banking A tiempo completo

GROUP BNP PARIBAS

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region. 

ENTITY: Platform IT

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.     

AREA

The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.

The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).

The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.

ITGP Digital Working

ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization.

- On Site Services: From 08:00 to 19:00

- No On Call Services"      

ABOUT THE ROLE

- MISSION:  

The Mobile Device Support (MDS) process relies on different operators including the Mobile Device Incident Operator to provide timely information to users and deliver the requested services as defined by the product owner and according to the rules and regulations of BNP Paribas.

He is also responsible for several production activities (server installation, upgrade and sanitary maintenance, mobile application deployment).

Having the activities coordinated by the Device Support Global L2Team Leader, the MDS will focus on user satisfaction and service excellence to bring the highest quality of digital asset delivery to the Company."       

- RESPONSIBILITIES:        

o   Respond to users’ solicitations directly or through escalation

o   Analyze customer case for correct qualification and logging through all established channels,

o   Advise on best practice for users and ensure compliance with the company’s policies.

o   Continual improvement of procedures, knowledge bases, tools and reports within the managed perimeter.

o   Deliver requested services as part of deployment/transformation projects." 

- REQUIREMENTS:       

o   Training and experience:   

·       Experience in administrative actions

·       Solve incidents with Android & IOS knowledges and the company documentation

·       Collect details context before any escalation to next support level

·       Provide detail description on incident resolution

·       Identify possible improvement in current KBA or documentation

·       Make sure to maintain macOS knowledge and expertise

·       Share knowledge with other team members          

- Languages:   

o   High English spoken and written fluent (B2/C).

o   French spoken and written will be valued - SKILLS:      

o   Technical:     

·       Microsoft Office 365 environment

·       Microsoft Active Directory

·       In Tune

·       Android & IOS

·       Linux and Windows Servers

o   Basic Knowledge that could be a plus

o   SecurID management knowledge

o   Network (LAN, Proxy, FW, VPN, Load-balancer)"

o   Transversal & Behavioral:  

o   Communication skills 

o   Analytical Ability

o   Proactivity      

BENEFITS:

- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

- Flexible compensation plan

- Hybrid telecommuting model (50%)

- 31 vacation days       

Diversity and Inclusion commitment     

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.     

  • IT Project Manager

    hace 4 semanas

    Madrid, España Kapres Technology, S.L. A tiempo completo

    En Kapres Technology buscamos un/a Project Manager con experiência en proyectos TI y soluciones Workplace/Mobile Device Management, para una empresa líder del sector asegurador. Tareas: - Realizar la evaluación de componentes y recuperar la documentación - Aplicar planes de corrección para cada componente - Informar de los progresos en el comité de...

  • Mobile Tester

    hace 4 semanas

    Madrid, España Adroit People Ltd. A tiempo completo

    **Job Summary**: - Perform testing on Mobile devices on specific test plan in in live network environment - Devices are tested at both stationary locations and specific drive routes on field within city/ outskirts - Data Performance, Call Performance and Feature test cases in 2G, 3G, 4G (LTE) and 5G NR technologies. **Experience required**: - 3 + years of...

  • Administrative Area Mobile Game Support

    hace 4 semanas

    Madrid, España Inneria A tiempo completo

    ¿Do you want to be part of the new era of Mobile Services Ecosystem?, ¿Are you passionate about the world of mobile games?, ¿Do you have one year of experience as administrative support in the area of mobile games?, ¿Do you have knowledge in Data Analytics? ¿Do you have knowledge managing marketing campaigns? At Inneria we are looking for you!! Your...

  • Administrative Area Mobile Game Support

    hace 1 mes

    Madrid, España Inneria A tiempo completo

    ¿Do you want to be part of the new era of Mobile Services Ecosystem?, ¿Are you passionate about the world of mobile games?, ¿Do you have one year of experience as administrative support in the area of mobile games?, ¿Do you have knowledge in Data Analytics? ¿Do you have knowledge managing marketing campaigns? At Inneria we are looking for you!! Your...

  • It Deskside Support Engineer

    hace 5 días

    Madrid, España Antal International Network A tiempo completo

    As an IT Deskside Support Engineer, you will be responsible for providing technical support to end-users in a corporate environment. You will troubleshoot and resolve issues related to computers, telephony, printers, networking, asset management, iPhones, Android, and other IT equipment and services. You will also perform routine maintenance, upgrades,...

  • Administrative Area Mobile Game Support

    hace 4 semanas

    Madrid, España Inneria A tiempo completo

    ¿Do you want to be part of the new era of Mobile Services Ecosystem?, ¿Are you passionate about the world of mobile games?, ¿Do you have one year of experience as administrative support in the area of mobile games?, ¿Do you have knowledge in Data Analytics? ¿Do you have knowledge managing marketing campaigns? At Inneria we are looking for you!! Your...

  • Admin Support L2 Lan

    hace 4 semanas

    Madrid, España Ethikos A tiempo completo

    If you are looking to grow within a multinational and fast-paced team, this is your opportunity! Our client is looking for an Admin Support with the following characteristics: **Background** - Fluent in English written and spoken. Strong written, oral, and interpersonal communication skills. - Bachelor in Computer Science or equivalent. - Minimum 3 to...

  • Mobile Application Development Consultant

    hace 4 semanas

    Madrid, España Inneria A tiempo completo

    We are looking for a skilled Solution Consultant to join our team. In this role, you will be responsible for supporting mobile app publishers with their ad integrations, preparing integration proposals, and assisting ad advertisers with their digital advertising operations. You will also have the opportunity to discover and explore trending technologies...

  • Admin Support L2 Lan

    hace 4 semanas

    Madrid, España Ethikos A tiempo completo

    If you are looking to grow within a multinational and fast-paced team, this is your opportunity! **Background** - Fluent in English written and spoken. Strong written, oral, and interpersonal communication skills. - Bachelor in Computer Science or equivalent. - Minimum 3 to 5-year experience in large networks and backbone environments. - Experience in...

  • Deskside Support Engineer

    hace 1 mes

    Madrid, España Total IT Global A tiempo completo

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include,...

  • Senior IT Support Specialists

    hace 2 semanas

    Madrid, España All European Careers, S.L. A tiempo completo

    Job DescriptionWe're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicultural setting.For various international institutions in Europe,...

  • Senior IT Support Specialists

    hace 2 semanas

    Madrid, España All European Careers, S.L. A tiempo completo

    We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicultural setting.For various international institutions in Europe, we are looking...

  • Senior IT Support Specialists

    hace 2 semanas

    Madrid, España All European Careers, S.L. A tiempo completo

    We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicultural setting. For various international institutions in Europe, we are...

  • Junior Product Manager Mobile

    hace 2 semanas

    Madrid, Madrid, España Omnitel A tiempo completo

    For one of our main clients located in Alcobendas, Omnitel is looking for a Junior Product Manager Mobile, with the following requirements:General Data:Type of contract: IndefiniteHours: 09:00 - 18: 00h (40 hours)Location: MadridStart Date: ImmediateSalary Range: 24K-27KKey Responsibilities:Support the strategy for the product portfolio by considering market...

  • Junior Product Manager Mobile

    hace 2 semanas

    Madrid, España Omnitel A tiempo completo

    For one of our main clients located in Alcobendas, Omnitel is looking for a Junior Product Manager Mobile, with the following requirements:General Data:Type of contract: IndefiniteHours: 09:00 - 18: 00h (40 hours)Location: MadridStart Date: ImmediateSalary Range: 24K-27KKey Responsibilities:Support the strategy for the product portfolio by considering market...

  • Emobility Technical Customer Support

    hace 4 semanas

    Madrid, España ABB A tiempo completo

    **eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Desktop Support Specialist

    hace 3 semanas

    Madrid, España The Workshop A tiempo completo

    Who we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. What we believe We...

  • IT Onsite Technician

    hace 4 semanas

    Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

    Provide Level 2 Deskside support at one of our clients location. - Spain - Madrid - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- International environment- Job with purpose- Onboarding program- Trusted working hours- Unlimited employment contract**Your skills**: - 2 years...

  • Junior Support Technician

    hace 3 días

    Madrid, Madrid, España Skydance A tiempo completo

    The Junior Support Technician is responsible for maintaining and managing tickets/incidences and customer requests.ResponsibilitiesManages Windows 10 and Rocky Linux (users, permissions, policies, local storage, Install apps, etc.).Performs the installation, support and maintenance of the servers, computer systems and wireless and local area...

  • Mobile Automation Tester

    hace 1 mes

    Madrid, España Cognizant Spain, Cognizant Technology Solutions A tiempo completo

    ¿Eres una de esas personas que quiere seguir creciendo en el área de sistemas? ¿Te gusta aprender y crecer junto a  compañeros/as y formar un equipo de trabajo excelente? ¡En Cognizant España tenemos una vacante de Mobile Automation Tester que querrás conocer! Buscamos alguien con experiencia en QA de al menos 2 años en adelante, con ganas de crecer...