Sales Support Specialist

hace 1 semana

Madrid, España Entrust A tiempo completo

Career Growth, Flexibility and Collaboration

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Sales Support Specialist is responsible for providing front line support to sales representatives for all lines of legacy Entrust business. This includes generating quotations (60%), data entry in Saleforce.com (20%), help maintaining accurate territory assignments, assisting with data reconciliation between systems (20%), and taking part in day to day Sales administration to ensure our customer (Sales) has all that tools required to be effective.

Our colleagues demonstrate best in industry experiences by building trust with our customers and providing efficient and timely results for our customers.

Responsibilities:

  • Provide quotations for the Software Sales team using Oracle, including discounts where applicable, based on the approval authority matrix.

  • Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers

  • Populate a large number of future renewal opportunities in Salesforce.com, input tasks in Salesforce.com for account transfers based on sales policies, etc.

  • Conduct spot-checks in Salesforce, using exception reports, to identify data inconsistency on Opportunities and Accounts in SFDC.

  • Provide pricing assistance and assist with pricing inquiries, as needed, to sales representatives

  • Work closely with the Pricing Master to ensure missing part codes and prices can been communicated so resolutions can be made.

  • Work closely with Product Management to understand products and solutions, and ensure pricing requests from Sales are inclusive of all required infrastructure and licenses, effectively being a SME on product prices

  • Partner with the Order Management team to ensure smooth transition from quoting through to ordering, ensure all details are accurate and account history is communicated as needed

  • Help with Sales Territory Assignment, ensuring accuracy

  • Work with other departments as needed on CMS account extensions and closures

  • Reconcile data from other internal sales databases

  • Provide other administrative support for sales team

  • Assists in special projects

  • Other related duties assigned as needed

Qualifications:

Basic Qualifications

  • Minimum 2 years’ experience in a similar role

  • High School Diploma/GED, Assoc. Degree or equivalent combination of work experience and education

  • Able to work effectively in a fast paced, high pressure, time sensitive environment

  • Experience with MS Office

Preferred Qualifications:

  • Bachelor’s degree

  • Familiarity with Oracle, specifically for quoting and Salesforce

  • Must be a team player and able to build strong working relationships with outside sales team, internal stakeholders and customer base.

  • Good analytical (mathematical) skills and excellent prioritization skills.

  • Self-starter who can successfully complete repetitive tasks, and is a proactive worker

  • Excellent interpersonal skills; communication, organization and computer skills.

  • Detail oriented, can follow processes and enforce data integrity in databases

  • Fluency in other language(s)

#LI-JB2

#ENT123

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

James Beck

James.Beck@entrust.com

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.

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