Junior HR Customer Care

hace 4 semanas


Sin especificar, España Strada A tiempo completo

THE ROLE The objective is to contribute and be part of the team responsible for the support and execution of customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services.RESPONSIBILITIES Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasksWhere applicable ensure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIsSOC Controls completed on time and with the necessary evidencesAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateHighlight to Service Manager any deviations from the standard scope of serviceAbility to recognize and deal appropriately with sensitive and confidential informationContribute to team meetings and raise any issues immediately to your Service ManagerBuild good relationships with internal stakeholders and keep them up to date when neededREQUIREMENTS 100% Attainment of customer SLA agreementsDemonstrate professionalism and act responsiblyAdherence to all Security and Compliance procedures and quality standardsFlexibility to support a global and fast paced environmentAttention to detailExcellent Dutch written and verbal skills and good English skillsSelf-motivated and a willingness to learn


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