Iberia Industry Field Application Specialist
hace 1 mes
bioMérieux Espana S.A.
Iberia Industry Field Application Specialist
As Iberia Field Application Specialist reporting to the Iberia Industry Application Specialist Manager, you will provide technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of bioMérieux solutions. Moreover you will coordinate efforts with other cross-functional departments to deliver world-class customer service and support through the promotion of teamwork and cooperation spirit.
What will be your mission?
- Coordinate and provide technical training, consultation and support of bioMérieux´s systems and reagents: pre-installation, technical installation, configurations, connections, operational qualifications, training and troubleshooting.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate records in CRM system.
- Provides consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs).
- Participate in revenue generation initiatives and detection of opportunities through promotion of value added products and services.
- Retain current customer business, by developing and building customer relationships that result in customer loyalty, retention, renewal and positive referrals
- Comply with quality, legal and ethical standards as well as company policies, being the interface between customers, Quality & Regulatory Affairs Department and other departments.
Who are you?
- Life Science Degree (or equivalent experience)
- Specialization in Food Microbiology and experience working in a food environment
- Knowledge in Food business quality standards and regulation
- Knowledge in Molecular Biology will be a plus
- Communication, teaching and training skills
- Customer and solution oriented
- Ability to manage critical and situations problems efficiently in remotely
- Autonomy, agility and teamwork
- Computer skills
- Travel availability: minimum 35%
- English fluency required, Portuguese language is a plus
*Role based in Madrid with availability to travel throughout the Iberian peninsula and abroad for training or specific projects.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment.
Our internal mobility policy offers numerous opportunities for each of our 13.000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
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