Customer Care for a Global Medical Technology Company
hace 1 mes
 Your responsibilities and impact as a Customer Care Representative will be:
- Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise
- Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.
- Assuring the customers have a positive experience fitting our client´ quality standards.
- Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.Â
- Native level of French with a fluent level of English and Spanish (at least C1)
- Already based in Barcelona or metropolitan area
- Having excellent verbal and written communication skills
- Being able to work independently in a fast-paced environment
- Being able to quickly understand customers´ needs and dealing with their emotions
- Having a well organized and structured way of working
- Minimum 1 year of experience working in a customer service environment
- Data entry skills and knowledge of Microsoft Office (Word, Excel and Outlook)
- Previous experience working in the medical (aesthetics) would be a plus
- Previous experience working with Zendesk and Salesforce would be a plus
- Contract: permanent + 2 month probationary period
- Competitive salary
- Benefits: meal voucher, 27 days of vacation + your birthday off, pension plan, mental policyÂ
- Working hours: Mon-Fri 9-18
- Hybrid work modelÂ
- Health insurance: private health + life insurance
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