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Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.Position: Customer Support RepresentativeLocation: Remote from anywhere in EuropeEmployment type: Service Agreement/Self-employment (no Employment contract option available)Remuneration: Fixed monthly paymentRESPONSIBILITIES:Assist clients worldwide through live supportAnswer emails, assist with opening of client accounts, amend existing accounts, maintain client recordsDemonstrate impeccable telephone etiquette and managementHandle back office queriesSupport clients with technical and troubleshooting issuesReport to the management and deal with all departments to resolve issuesProvide support and troubleshooting on Trading PlatformsHandle client inquiries appropriately and ensure that high level service is providedPromote available products and services to clients, provide all relevant information to clientsDevelop and maintain excellent relationships with prospective and existing clientsContribute to team effort by achieving targeted results. REQUIREMENTS:Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level) Knowledge of FX industry is a mustPrevious experience in a similar position will be considered as a major advantageExcellent communication skills (both oral and written)Able to work efficiently under pressureExcellent computer skills (Microsoft Excel and Word)OFFER:Competitive remunerationAn opportunity to build a company and grow in itPrivate medical insuranceThe freedom and flexibility of fully remote workCollaborative and supportive team environmentWorking schedule: Monday to Friday.
