Technical Customer Support Madrid

hace 1 mes


Madrid, España Danaher A tiempo completo

At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youâll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostic is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, weâre working at the pace of change to improve patient lives with diagnostic tools that address the worldâs biggest health challenges. 

The Beckman Coulter Diagnostic Technical Customer Support is responsible to provides excellent support to our customers and Field Service Engineers while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratory environments. You´ll work to guarantee constant technical growth of field engineers. You'll be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being.

This position is part of the Technical Support Team and reporting to Technical Customer Support Manager. You´ll operate independently within their geographic territory, however we operate as a team to share standard methodologies, mentor, and receive expert technical support. You'll be classified as a remote worker and be provided with a company car, mobile phone and laptop. You will be required to travel within the region to support customers using your technical expertise with overnight stays as needed.

If you thrive in a fast-paced role and be part of an extraordinary Customer Care organizationâread on.

In this role, you will have the opportunity to:

  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
  • Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company.
  • Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment
  • Support laboratory systems in the field of clinical and research diagnostics. You'll partner with the customer not only on technical issues, but how to maximize the instrument's usage.
  • Develop your project management skills in the context of installation projects.
  • Provide excellent and efficient support to Beckman Coulterâs customers and Field service engineers, along with technical training.
  • Accompany the digital transformation and contribute your IT knowledge to installation projects and internal projects.
  • Maintain customer support logs and internal records in a timely manner, ordering parts and adhering to cycle times.
  • Work closely with our sales and office staff, provide consultancy to our customers on preventive maintenance, service contracts and equipment solutions.
  • Develop critical approach supported by DBS tools.

The essential requirements of the job include:

  • University degree (technical, biomedical, instrumentation, electrical engineering or related) and 3 yearsâ experience in IVD.
  • Fluent in Spanish and English
  • Interpersonal relationship and problem-solving skills.

It would be a plus if you also possess previous experience in:

  • Experience in automation instruments and IVD analyzers
  • Good IT knowledge - familiar with IT infrastructure: enjoy setting up and managing networks, servers, firewalls, interfaces.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.



  • Madrid, España ABB A tiempo completo

    **eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Madrid, España Oracle A tiempo completo

    Customer Service Analyst 2-Support-22000FKS **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • madrid, España Danaher A tiempo completo

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...


  • Madrid, España Danaher A tiempo completo

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...

  • Resident Engineer

    hace 4 semanas


    Madrid, España ZF Group A tiempo completo

    Req ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...

  • Resident Engineer

    hace 4 semanas


    Madrid, España ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...


  • Madrid, España Resource Group A tiempo completo

    Location: Madrid - Job Type:Permanent - **Sector**: MRO + Production - **Start Date**: 18/04/2024 - **Expiry Date**: 18 May 2025 - **Job Ref**: J531123 Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid. - We are looking for a Customer Support Responsible for one of our clients in Madrid._ **FUNCIONES** - Facilitar...


  • Madrid, España Emprego ES A tiempo completo

    **Customer Incident Technical Support**: Post holder must attend face to face customer service reviews at customers premises located in Madrid and provides explanations on major incidents and failures that have occurred in the services provided by BT. Post holder is in charge of training and upskilling the Bespoke BT NOC Team located in Spain (BT NOC) in all...


  • Madrid, España Montarelo Consulting A tiempo completo

    **Description of the position**: We are seeking passionate Customer Remote Support Engineers to join our Support team in a permanent, full-time position. We look for several professionals who will supports Jungheinrich to establish and run the technical solution for the customer remote support that enables our aftersales departments to support...


  • Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...


  • Madrid, España Hexagon PPM A tiempo completo

    Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...


  • Madrid, España Vonage A tiempo completo

    **Technical Support Engineer - Voice**: **Vonage Customer Care Mission**: We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development,...


  • Madrid, España HashiCorp A tiempo completo

    **About the role...** The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can...


  • Tres Cantos, Madrid provincia, España Siemens A tiempo completo

    **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work closely with customers and internal teams to ensure timely resolution of customer issues -...

  • Technical Account Manager

    hace 4 semanas


    Madrid, España Fortinet A tiempo completo

    **Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode** **Fluency in Spanish and English is mandatory** Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are...


  • Madrid, España HashiCorp A tiempo completo

    **About the role...** The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can...


  • Madrid, España OVHcloud A tiempo completo

    Web customer support representative M/F/X Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...

  • Technical Support Agent

    hace 4 semanas


    Madrid, España Deliverect A tiempo completo

    **Who are we?** Deliverect is in _hyper-growth_! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 200 million orders completed, operating globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve...

  • Technical Support

    hace 3 días


    Madrid, España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completo

    HEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. **Responsibilities**: 1. Provide...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...