Team Leader para departamento de Customer Service
Encontrado en: beBee S ES - hace 4 semanas
Funciones
·Análisis y actualización de las necesidades y los procesos comerciales de los clientes.
·Análisis de oportunidades de mejora en la cadena de suministro.
·Asegurar el correcto desempeño de las tareas asignadas al equipo.
·Seleccionar, supervisar, desarrollar y evaluar al personal. Garantizar un equipo motivado y entrenado.
·Proporcionar las herramientas necesarias al equipo.
·Atención y registro de los pedidos, así como, la comunicación de incidencias con el equipo comercial y los clientes.
·Gestión de la información del pedido desde su inicio hasta la entrega, garantizando su correcta entrega.
·Comunicación con el equipo comercial a cerca de los resultados y objetivos, desviaciones en reuniones mensuales de carácter presencial.
·Visitas periódicas a clientes estratégicos
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos
Requisitos
·Formación Profesional o Enseñanza Superior.
· Más de 3 años de experiencia laboral en funciones de atención y servicio al cliente.
·Experiencia previa en gestión de equipos.
·Habilidades de comunicación orales y escritas.
·Excelente etiqueta telefónica.
·Capacidad de organización.
·Capacidad de trabajo en equipo.
·Conocimiento de los procedimientos básicos y estándares de un departamento de servicio al cliente.
·Conocimientos avanzados de Microsoft Office. (Excel avanzado y Power Point nivel presentaciones).
·Proactividad e iniciativa. Capacidad de motivación a los equipos, compromiso.
·Capacidad de identificar riesgos y oportunidades para un seguimiento adecuado.
·Nativo en español y fluido en inglés.
·Gallego o catalán necesarios, conocimientos informáticos, ...
¿Qué ofrecemos?
Condiciones
·Salario de 3€ b/a con un contrato de 3 meses por ETT + posible incorporación a plantilla.
·Jornada completa de lunes a viernes de 8:00-17:00.
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