![timesjobs](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
hace 2 semanas
Responsibilities
Support customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone. Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiries
Perform extensive front line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality
Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance)
Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concerns
Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team
Minimum Qualifications
English Speaker at a business level
German Speaker at a business level
Have a passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills. Are a master on breaking down complex concepts into day to day terminology to help customers of all technical proficiencies
Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently and accurately
Are resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision
Are a ninja with your keyboard with fast and accurate typing and have unparalleled phone skills
Are a master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers
Are empathic and composed. You really enjoy learning from and talking to our customers. You have amazing composure are very patient
Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Dropbox, Google Docs, Box, One Drive, etc
Are a team player, adaptable and have an amazing work ethic. You can identify where help is needed and are motivated to pitch in, coach, and train your peers
Preferred Qualifications
Previous experience in technical support
Familiarity with Service Cloud, Zendesk and other CRM systems
Experience with chat systems
Familiarity with the construction industry
Bilingual or trilingual
-
Customer Support Associate
hace 2 semanas
Spain timesjobs A tiempo completoJob Requisition ID ResponsibilitiesSupport customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone. Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiriesPerform extensive front line...
-
HelpDesk Technical Customer Support
hace 2 días
Spain IQVIA A tiempo completoApply for HelpDesk Technical Customer Support German Native Speaker / Spain Remote, Career Progress Consultants in Spain for 2 - 4 Year of Experience on TimesJobs.com.
-
Assistant Travel Associate
hace 4 semanas
Spain Booking with Brooke A tiempo completoLocation: Remote (Work-from-Anywhere)About Us: Join our team as an Assistant Travel Associate and embark on an exciting journey where your love for travel and passion for helping others merge seamlessly. We're a dynamic company at the forefront of the travel industry, offering unparalleled opportunities for individuals seeking a fulfilling career in a...
-
Spain Blu Selection A tiempo completoAre you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job...
-
Technical Support Engineer
hace 6 días
Spain Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Freelance Clinical Research Associate
hace 58 minutos
Spain ClinChoice Teletrabajo Freelance A tiempo completoClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Freelance Clinical Research Associate for 0.5FTE. You will work on projects from our varied client base,...
-
HelpDesk Technical Customer Support
hace 2 días
Spain timesjobs A tiempo completoJoin us on our exciting journey! We are looking for a Technical Support Analyst. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position will also be involved in performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working...
-
Customer Satisfaction expert in Sant Cugat
hace 1 mes
Spain Blu Selection A tiempo completoAre you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job...
-
Customer Success Manager in Sant Cugat
hace 1 mes
Spain Blu Selection A tiempo completoAre you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job...
-
Incentive Support
hace 1 mes
Spain Blu Selection A tiempo completoDid you ever dream about living on a sunny island and develop your professional career at the same time? Our client is looking for motivated and professional Customer Support agents that are ready for an adventure. Fuerteventura is calling! Your responsibilities and impact as an Incentive Supporter: Satisfy Customers in different matters (phone, chat...
-
Spain timesjobs A tiempo completoMaintenance Technical Support EngineerDate: 2 May 2024Location: Madrid, M, ESCompany: AlstomAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the...
-
Remote Support Electrical Engineer
hace 2 semanas
Pamplona, Área Metropolitana, Spain Sungrow EMEA A tiempo completoYour missionWhat is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us?It is not only a job - it is a just cause that will fill you with satisfaction every day.We are constantly moving forward and looking out for a Remote Support...
-
Client advisor barcelona
hace 4 semanas
Spain Fendi A tiempo completoPosition Mission As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main Responsibilities Sales Performance Lead individual sales and achieve performance target and KPIEngage in upselling, cross...
-
Remote Spain Conduent Business Services S.L A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Remote Spain Conduent Business Services S.L A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Entry Level-Travel Coordinator
hace 1 semana
Spain CS Consulting A tiempo completoDescription:A Coordinator plays a pivotal role in ensuring exceptional customer experiences for travelers. This multifaceted position combines customer service expertise with travel coordination skills to facilitate seamless and enjoyable journeys for clients. The following responsibilities and qualifications are typically associated with this...
-
Entry Level-Travel Coordinator
hace 1 semana
Spain CS Consulting A tiempo completoDescription:A Coordinator plays a pivotal role in ensuring exceptional customer experiences for travelers. This multifaceted position combines customer service expertise with travel coordination skills to facilitate seamless and enjoyable journeys for clients. The following responsibilities and qualifications are typically associated with this...
-
Entry Level-Travel Coordinator
hace 7 días
Spain CS Consulting A tiempo completoDescription:A Coordinator plays a pivotal role in ensuring exceptional customer experiences for travelers. This multifaceted position combines customer service expertise with travel coordination skills to facilitate seamless and enjoyable journeys for clients. The following responsibilities and qualifications are typically associated with this...
-
Sales Business Development Manager
hace 1 mes
Spain Page Executive A tiempo completoAbout Our Client Chinese company that begins its operations in Europe Job Description Identify , find , contact and responsible for a number of accounts (OEM/Tier1/Specifier) mainly characterized as key decision maker for specific in company's products within a Key markets /Region and for growing network and identifying opportunities within these accounts to...
-
Graduate Cloud Pre Sales
hace 6 días
Spain Arrow Electronics, Inc. A tiempo completoPosition:Graduate Cloud Pre SalesJob Description:Join Arrow's Graduate Program Designed for the Next Generation of InnovatorsWe are looking for a Graduate Cloud Pre SalesResponsibilitiesAnalyze customer requirements and support in designing cloud solutions that meet their needs and expectationsPrepare and deliver engaging and persuasive presentations and...