Cloud SuccessFactors, Associate
hace 2 meses
GranadaÂ
Reports To:Â
Cloud SuccessFactors Cluster LeadÂ
Summary:Â
SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management. Â
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This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.Â
Duties (include but are not limited to)Â
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âSupport clients in defining relevant business processes.â¯â¯Provide business consulting support to customersÂ
Document and track customer product enhancement requests and discovered bugsÂ
Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teamsÂ
Regularly reporting progress and issues to client on both a formal and informal basisÂ
Identifying any risks and proposing solutionsÂ
Document business requirements and proceduresÂ
Analyze business requirements and develop effective configuration solutionsÂ
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Competencies Â
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Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. Â
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Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. Â
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Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. Â
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People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity. Â
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Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation. Â
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Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. Â
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Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.Â
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Education / Experience / SkillsÂ
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Minimum 2 to 5 years of strongâ¯experience in IT industry, experience in SAP HR or any equivalent is a plusÂ
Knowledge in any of SuccessFactors modules â EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)Â
Certification in any of SuccessFactors modules â EC, PM/GM, LMS, RCM, Succession Planning, WFA â¯(Good to have)Â
Bachelor's degree in related field from a four-year college or an equivalent university degreeÂ
Demonstrates high professional standards and team playerÂ
A high level of customer focus to support our vision of client satisfactionÂ
Flexibility and patience in working in a dynamic/challenging environmentÂ
Excellent communication and presentation skillsÂ
Excellent analytical skillsÂ
Stakeholder management experience and expertiseÂ
Strong Problem Solving/Analytical Skills breaking down issues into smaller componentsÂ
A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn Â
Proven ability to follow processes, as well as identifying process improvement opportunitiesÂ
Energetic and friendly, upbeat telephone personality, positive âcan-doâ attitudeÂ
Ability to quickly learn new applications and technologiesÂ
Team player in an international environmentÂ
Experience having worked as part of a virtual teamÂ
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Language Â
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Required:Â Â
Spanish - Add onÂ
EnglishÂ
German â Add onÂ
French â Add onÂ
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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