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Cloud SuccessFactors, Associate

hace 4 meses

Granada, España Alight A tiempo completo
Job Location:

Reports To:

Cloud SuccessFactors Cluster Lead 

Summary:

SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management. 

This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.

Duties (include but are not limited to)

​Support clients in defining relevant business processes. Provide business consulting support to customers

Document and track customer product enhancement requests and discovered bugs

Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams

Regularly reporting progress and issues to client on both a formal and informal basis

Identifying any risks and proposing solutions

Document business requirements and procedures

Analyze business requirements and develop effective configuration solutions

Competencies 

Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. 

Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. 

Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. 

People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. 

Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation. 

Decision Making/Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. 

Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

Education/Experience/Skills

Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus

Knowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)

Certification in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Good to have)

Bachelor's degree in related field from a four-year college or an equivalent university degree

Demonstrates high professional standards and team player

A high level of customer focus to support our vision of client satisfaction

Flexibility and patience in working in a dynamic/challenging environment

Excellent communication and presentation skills

Excellent analytical skills

Stakeholder management experience and expertise

Strong Problem Solving/Analytical Skills breaking down issues into smaller components

A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn 

Proven ability to follow processes, as well as identifying process improvement opportunities

Energetic and friendly, upbeat telephone personality, positive “can-do” attitude

Ability to quickly learn new applications and technologies

Team player in an international environment

Experience having worked as part of a virtual team

Language 

Required: 

Spanish - Add on

English

German – Add on

French – Add on

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.