Customer Service Team Lead

Encontrado en: beBee S ES - hace 1 mes

Oviedo, España RHI Magnesita A tiempo completo

Full time

 

Are you ready for new challenges in an international and innovation-driven environment where you can make a difference? Apply and join our team, be curious, learn, grow, and develop your career together with us. We promise: you are in for a special ride

 

The location of the role is in: Oviedo

 

About the job

As a Customer Service Team Lead, you will serve as a crucial liaison between our sales and commercial management teams, ensuring the smooth operation of our Order-to-Cash process. Leading a team of approximately 20 customer service representatives, you will provide support and mentorship, addressing personal concerns and fostering professional development. In this role, you will be giving service to our customers belonging to the industrial sector (e.g. cement, lime, non-ferrous metals, aluminum, glass, and EEC). Your primary responsibility will be to foster a supportive environment while managing both personal and business-driven issues within your team. Additionally, you will share responsibility with the Sales department for handling different tasks such as managing stock levels, overseeing accounts receivables management, handling credit management tasks, and supporting sales in demand planning activities, all while implementing and adhering to RHI Magnesita’s internal guidelines and policies within the team.

 

In addition, your tasks will include

  • Supporting the sales department in process-related commercial topics
  • Handling credit management tasks and accruals according to the sales department instructions
  • Managing of customer receivables account

 

About You

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

 

What we expect from you in terms of

 

Education & Skills

  • Higher education in economics or any commercial-related field
  • Proficiency in MS Office tools
  • SAP SD knowledge would be ideal

Languages

  • English – Proficient/Fluent
  • Any other language is considered an asset

 

Work Experience

  • Several years of experience in the field
  • Leadership experience would be ideal

 

Why you should work for RHI Magnesita

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

 

We offer

  • A permanent contract
  • Flexible working hours for the perfect balance between your professional and personal life
  • RHIM Academy for your ongoing learning & development, including full LinkedIn Learning catalogue
  • Meal allowance
  • Private medical insurance
  • Possibility of up to 50% home office
  • Empowerment to take responsibility and forge your own career success
  • Opportunities to learn, lead, and build something new with colleagues from around the world

 

Sounds like you?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.

 

We kindly ask you to submit your application online and in English. Due to data privacy reasons, applications via e-mail cannot be taken into consideration. Should you have any questions about this position, please contact us at: talent.europe@rhimagnesita.com

 

Agencies may only submit candidates for positions for which they have been invited to do so by the Head of Talent Acquisition Europe. All unsolicited resumes sent to us will be considered property of RHI Magnesita and our company will not be held liable to pay a placement fee.

 

About RHI Magnesita

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

 

Find & follow us: www.rhimagnesita.com

LinkedIn, FacebookInstagram, YouTube

 

 

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