customer response agent
hace 5 horas
Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía. Only residents in (BARCELONA, Spain) ️ We are excited to announce an opening for the position of Customer Response Agent., (not Call Center Agent) in a Company Airline. ️ We are looking for the following profiles SPANISH / ENGLISH ITALIAN SPANISH / ENGLISH FRENCH Responsibilities: Provide timely and proactive information in case of any disruption during daily operations. Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges. Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs. Make courtesy calls to customers with special needs and monitor sensitive cases. Maintain a high level of professionalism and empathy while addressing customer concerns and needs. Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution. Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving. Use the company's CRM system to document interactions, update customer profiles, and track issue resolution. Perform cost control for all actions taken. Handle administrative tasks such as: Proactive management of booking issues. Creating and sending passenger certificates or communications after operational disruptions or delays. Supporting the finance department with fraud and chargeback management. Requirements: Previous experience in a customer service role, preferably in the aviation industry. Excellent communication skills, both verbal and written, with a strong command of the English language. Proficiency in Italian or French is required. Ability to stay calm and composed in high-pressure situations and effectively manage customer expectations. Quick learning ability with a strong focus on customer satisfaction. Strong problem-solving and decision-making abilities. Proficiency in using customer service software, CRM systems, and other relevant tools. Flexibility to work in shifts, including nights, weekends, and holidays. A passion for delivering exceptional customer service and going above and beyond to meet customer needs. El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados) , por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario. Únete a nuestro equipo En Hola Consultores apostamos por ti
-
Rental Agent
hace 1 día
España Europcar Mobility Group A tiempo completoIf you are unfamiliar with these requirements, please seek the advice of legal counsel.Rental Agent page is loaded## Rental Agentlocations: Mahontime type: Heute ausgeschriebenjob requisition id: JR **Stelleninhalte****Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!****Maximize sales opportunities** by consistently...
-
Rental Agent
hace 1 día
España Europcar Mobility Group A tiempo completoYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Rental Agent page is loaded## Rental Agentlocations: Mahontime type: Vollzeitposted on: Heute ausgeschriebenjob...
-
Customer Service Internacional
hace 4 días
España CRUMA CONSULTORES EN RECURSOS HUMANOS A tiempo completo**Descripción**: Importante grupo industrial fabricante de reconocidas e introducidas marcas de productos de consumo, precisa para su departamento internacional: **CUSTOMER SERVICE INTERNACIONAL** Para apoyar la expansión y consolidación en mercados externos, estamos buscando una persona capaz de reforzar el servicio de atención al cliente...
-
Representative Agent
hace 4 días
España MTS Globe Spain A tiempo completoOur team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges. We are hiring Representative Agent for an incoming agency in Las Palmas. The main responsibilities are: - Offer our excursions and other services to the customers. - Establishing and maintaining relationships with local hoteliers...
-
Rental Sales Agent
hace 2 semanas
España Europcar A tiempo completoYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description***\*\*\* In the context of a job requisition, please revise this text as an external job...
-
Rental Sales Agent
hace 1 día
españa Europcar A tiempo completoYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.**Job description****Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!****Key...
-
Car Rental Sales Agent
hace 2 semanas
España Europcar A tiempo completoIf you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description***\*\*\* In the context of a job requisition, please revise this text as an external job advertisement \*\*\****Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!****Maximize sales opportunities** by consistently...
-
Sales Agent Spain
hace 2 semanas
España Jobe Sports International A tiempo completo_To support our Sales team, we are immediately looking for an enthusiastic Agent who can help us become the largest water sports brand in the world. Are you: commercial, passionate for sports, reliable, focused on the result, dedicated, motivated, innovative, proactive and independent? _ **Who are we?** Jobe Sports is an international player in the water...
-
Real Estate Agent
hace 6 días
españa Porta Palma A tiempo completoReal Estate Agent (m/f/d) for the region Southeast Porta Mallorquina has been one of the most prestigious destinations for property purchase and long‑term rental since 2005. With up to 100,000 visitors per month, our multilingual website portamallorquina.com is one of the top real‑estate sites on the Internet, attracting customers from German‑speaking...
-
Real Estate Agent
hace 7 días
españa Porta Palma A tiempo completoReal Estate Agent (m/f/d) for the region Center Porta Mallorquina, has been one of the most prestigious destinations for property purchase and long-term rental since 2005. With up to 100,000 visitors a month, our multilingual website portamallorquina.com is one of the top real estate sites on the Internet, attracting customers from German-speaking countries,...
