IT Support Professional
hace 3 semanas
We are looking for an IT Support Professional for our Global IT team, who will gives support mainly to Spain, but also to other Southern European countries.
Minimun requirements:
- 3-year IT related qualification
- 5 years of IT Systems Administrator work experience
- Languages: Spanish – Fluent (C1-C2) / English – Fluent (C1-C2)
- Microsoft Windows OS (Windows Pro/Ent 10 or higher, Windows Server 2019 or higher), Microsoft 365 suite (Office, Teams, One Drive), Microsoft Azure AD
- Computer mastering (Microsoft SCCM / Microsoft Intune)
- Basic Networking skills (TCP/IP, ICMP, SMB, FTP, DNS)
- Android OS & Apple i OS
- Virtualisation (e.g., Hyper-V, VMWare/v Sphere)
- Excellent trouble-shooter
- Good written and oral communication skills and able to understand and empathize with users
- Ability to write technical but clear and understandable documentations for end-users as much as for IT colleagues & peers.
- Soft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn
Additional requirements:
- Additional language like French, Italian or German would be appreciated.
- VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other…)
- Firewalling and Switching skills (Fortigate / Check Point / Cisco / Juniper / Other…)
- Apple Mac OS
Functions:
- Support of CGM employees end-user hardware
- Facilitate discussions and manage projects between Group IT and the Business Unit
- Ensure quality service delivery for IT environment at Business Unit
- Addressing support requests submitted by CGM employees via the ticketing system
- Assisting with projects as defined by Team Leader
- Prepare / Assign / Retrieve hardware for new hires / leavers
- Maintain up to date the inventory of Assets Database
- Troubleshoot network, hardware, and software issues.
- Server administration and maintenance
- Render after-hours support in case of maintenance
What we offer you?
- Permanent contract.
- Social benefits (meal vouchers, private medical insurance). 100% covered by the company.
- Ongoing training and development
- Flexibility
- Hybrid model
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