Senior Technical Services Representative
hace 1 mes
POSITION SUMMARY:
Provides proper technical direction and assistance to Customers in Spain, in relation to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Sr. Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.
RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
- Responds to questions and concerns from Customers regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to be properly solved.
- Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
- Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
- Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
- Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
- May serve as a lead to medium level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.
POSITION CHALLENGES:
- Working between different time zones and cultures.
- Time management and meeting deadlines of month-end and project work.
- Varied ERP systems within European Division.
QUALIFICATIONS
POSITION REQUIREMENTS
Formal Education:
Required: High school graduate or equivalent education and experience.
Preferred: Bachelor’s degree in Chemistry, Operations Management, or related field.
Knowledge & Experience:
Required: at least 5 years of previous experience as a Technical Service Representative.
Preferred: Experience in a multinational/multicultural Company.
Technical/skill Requirements:
- Utilizing industry and product applications concepts and procedures.
- Understanding of advanced technical principles and practices (lab, research, etc.).
- Applying expert principles / practices within an area or general principles / practices in multiple service areas.
- Providing technical guidance and advice to improve quality and efficiency.
- Providing technical customer service.
- Performing account management and sales activities.
- Good knowledge of English.
- Tech. Service / Customer Service previous experience.
Travel Requirements (time spent away from home or other typical office location): 50-60% or when required.
Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.
#LI-MZ1
EMPLOYER DESCRIPTION
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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