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Sr. Investigations Specialist, Global Product Verification
hace 2 meses
- Fluency in Spanish
- 3+ years of experience in data-driven business operations processes
- Ability to analyze and identify patterns in large data sets;
- Decision making skills based on given guidelines.
- Knowledge and experience in internet navigation and research – finding specific information about various product categories is required.
- Strong attention to detail
- Ability to deep dive data sets, product conditions and root cause key defects, providing a way forward
At Amazon, we're working to be the most customer-centric company on earth, providing safe and authentic products to our customers by safeguarding Amazon’s global marketplaces.
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
Key job responsibilities
We are looking for a Senior Investigations Specialist to join the POE program. This individual will be required to validate, review and deep dive investigations and products, to ensure that customers receive authentic and safe products in the condition they expected, ensuring a trusted shopping experience on Amazon. The right person for this role is someone with strong judgment, Ownership, Bias for Action, and attention to detail - someone who can deliver results in a fast-paced, highly ambiguous environment and identify and drive long-term solutions.
The Senior Investigations Specialist will work in partnership with Product Management and business teams to gather requirements to implement proactive measures and work on a feedback loop to continuously improve accuracy, both through decision quality and business continuity. This person will play a key role in identifying stake-holder concerns, identifying defects, pulling data, analyzing trends and providing the best solution and way forward. Being able to identify patterns in defects, ability to deep dive sellers, handle escalations and an eye for detail will make you successful at this job.
- Experience in fraud and risk investigations and/or product authentication
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
