Empresas: Six Senses Ibiza
Responsibilities: I will be responsible for all guests' arrival experience to our Residences and/or Mansions. Once the guest arrives to the resort, checking-in the guest in their residences or mansions, and ensuring all administration tasks thereafter are accurate and correct. To support Residential Concierge Coordinators to contact the arriving guests. following LQA and Six Senses standards and procedures. To input this relevant information into the PMS, by nurturing it and then maintaining an updated guest history accessible for future stays. To handle guest complaints, suggestions and/or compliments, to log and report them appropriately in the system, to take prompt and effective action and to follow up until its closure. To anticipate guest's needs, identifying service trends and gaps, to provide seamless experience. To strictly comply with the cashier procedures and reports accordingly and timely, including a well-balanced bank assigned by the Resort. To provide all info needed to both Finance and/or Management team in Front of House when unannouncedly audit the cashier closure procedures. To daily ensure, in collaboration with Housekeeping, the daily cleaning of the suite as well as the provision of Turndown Service, both in accordance with preferred time frames collected upon room tour. Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Strictly adhere to LQA standards and guest comments I will be managing the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending Qualifications: I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree?from a recognized hospitality school and more than two years experience in a similar hotel operational role. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. Technical skills include advanced MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including Micros POS, Opera PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and room bookings. I have an excellent command of written and spoken English and some knowledge of Spanish and customs.
Requisitos :

---