Network Engineer

hace 2 meses

Madrid, España NTT DATA A tiempo completo

Grow Your Career with NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts.
  • Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Assists in analyzing, assigning, and escalating support calls.
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary.
  • Provides onsite technical support to clients and provide field engineering services to clients.
  • Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
  • Proactively identifies opportunities for work optimization including opportunities for automation of work.
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.


Knowledge and Attributes:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
  • Additional skills proficiency such as (but not limited to) -
    • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • CCNP or equivalent certification.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).


Required Experience:

  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned experience of Managed Services.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

  • Network Engineer

    hace 1 mes

    Madrid, Madrid, España H3C TECHNOLOGIES SPAIN SL A tiempo completo

    Job Title: Network EngineerH3C Technologies Spain SL is seeking a skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:Design and implement network architectureConfigure and troubleshoot network devicesEnsure network security and...

  • Network, Communications, And Security Engineer

    hace 6 meses

    Madrid, España Antal International Network A tiempo completo

    Our International Client is a dynamic organization dedicated to ensuring the seamless operation of its network and communication infrastructure, while upholding high security standards. Currently, we are in search of an experienced Network, Communications, and Security Engineer. In this role, you will play a pivotal part in managing our network...

  • Network, Communications, And Security Engineer

    hace 4 meses

    Madrid, España Antal International Network A tiempo completo

    Our International Client is a dynamic organization dedicated to ensuring the seamless operation of its network and communication infrastructure, while upholding high security standards. Currently, we are in search of an experienced Network, Communications, and Security Engineer. In this role, you will play a pivotal part in managing our network...

  • Network, Communications, and Security Engineer

    hace 1 mes

    Madrid, España Antal International Network A tiempo completo

    Our International Client is a dynamic organization dedicated to ensuring the seamless operation of its network and communication infrastructure, while upholding high security standards. Currently, we are in search of an experienced Network, Communications, and Security Engineer. In this role, you will play a pivotal part in managing our network...

  • Network Engineer

    hace 5 meses

    Madrid, España Concept International A tiempo completo

    **Network Engineer - Madrid (Hybrid Working) - €45-70k + package** **Relocation package available!** **Multi-Lingual Client - English & Spanish (and many more)** Are you passionate about network infrastructure and security systems? Do you thrive in a dynamic, cutting-edge tech environment? Join our team and be at the heart of the value chain for a...

  • Network Engineer

    hace 2 semanas

    Madrid, Madrid, España Izertis S.A A tiempo completo

    About the JobWe are seeking a highly skilled Network Engineer to join our team at Izertis S.A. In this role, you will be responsible for designing and implementing integrated process management systems, traceability in blockchain for the veterinary sector, and facilitating autonomous and decentralized digital solutions.About UsWe are a leading company in the...

  • Network Engineer

    hace 1 semana

    Madrid, España Vets Hired A tiempo completo

    DUTIES & RESPONSIBILITIES: The Network Engineer will participate is sustaining Navy network devices and appliances.Duties include but are not limited to new design, installation, testing, and sustainment.The candidate will be supporting current baselines and other engineering efforts.Designs, deploys, administers, and maintains enterprise networks, including...

  • Network Engineer

    hace 1 mes

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**: Desde **Grupo Digital**, buscamos un/a **Network Engineer** para formar parte de nuestro equipo y colaborar con uno de nuestros clientes. **Duración del proyecto**: Indefinida (Larga duración). **Ubicación**: 100% Teletrabajo. **Idiomas**: Inglés alto (C1) imprescindible. **Descripción del Puesto** Como Network Engineer, formarás...

  • Network Engineer

    hace 1 semana

    Madrid, España Vets Hired A tiempo completo

    DUTIES & RESPONSIBILITIES: The Network Engineer will participate is sustaining Navy network devices and appliances. Duties include but are not limited to new design, installation, testing, and sustainment. The candidate will be supporting current baselines and other engineering efforts. Designs, deploys, administers, and maintains enterprise networks,...

  • Network Operations Engineer

    hace 1 semana

    Madrid, Madrid, España Suntory Holdings Limited A tiempo completo

    Job Title:Network Operations EngineerAbout the Role:We are seeking an experienced Network Operations Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure. You will work closely with our operations teams to ensure seamless integration with our...

  • Network Engineer

    hace 4 semanas

    Madrid, España Grupo Digital A tiempo completo

    Descripción:Desde Grupo Digital, buscamos un/a Network Engineer para formar parte de nuestro equipo y colaborar con uno de nuestros clientes.Duración del proyecto: Indefinida (Larga duración).Ubicación: 100% Teletrabajo.Idiomas: Inglés alto (C1) imprescindible.Descripción del Puesto Como Network Engineer, formarás parte de un equipo de expertos...

  • Network Engineer, Hibrido

    hace 6 meses

    Madrid, España Consulsap A tiempo completo

    Network Engineer en hibrido.ConsulSAP busca Ingeniero de Redes / Network Engineer para puesto permanente en cliente multinacionalEl perfil requiere un background técnico en las tecnologías que se indica así como poder dar soporte a desarrollo de negocio y jefatura de proyecto.DescripciónPersonas con gran potencial y capacidad de trabajo proactivas...

  • Network Engineer

    hace 2 semanas

    Madrid, Madrid, España Ntt Data A tiempo completo

    Job SummaryAs a Network Engineer with NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. This role is ideal for a professional with 10+ years of experience in a varied range of networking products, including troubleshooting, break-fix, and implementation.Key...

  • Network Engineer

    hace 6 meses

    Madrid, España Eurovision Services A tiempo completo

    **SENIOR NETWORK ENGINEER** Eurovision Services (ES) is seeking a Network Engineer for our IT Team at our technology hub in Madrid, Spain. **PRINCIPAL RESPONSIBILITIES OF THIS POSITION** The Eurovision Services technology hub in Madrid is responsible for delivering media and broadcast solutions using the most advanced software engineering techniques. As...

  • Network Engineer, Hibrido

    hace 6 meses

    Madrid, España ConsulSAP A tiempo completo

    Network Engineer en hibrido. ConsulSAP busca Ingeniero de Redes / Network Engineer para puesto permanente en cliente multinacional El perfil requiere un background técnico en las tecnologías que se indica así como poder dar soporte a desarrollo de negocio y jefatura de proyecto. Descripción Personas con gran potencial y capacidad de trabajo proactivas...

  • Network Engineer

    hace 4 semanas

    Madrid, España Grupo Digital A tiempo completo

    Desde Grupo Digital , buscamos un/a Network Engineer para formar parte de nuestro equipo y colaborar con uno de nuestros clientes.Duración del proyecto : Indefinida (Larga duración).Ubicación : 100% Teletrabajo.Idiomas : Inglés alto (C1) imprescindible.Descripción del Puesto Como Network Engineer, formarás parte de un equipo de expertos responsables de...

  • Security Network Engineer, Madrid

    hace 1 mes

    Madrid, España buscojobs España A tiempo completo

    Security Network Engineer en Madrid. Perfil buscado (Hombre/Mujer) Atención Diagnóstico y Resolución de incidencias y peticiones de servicio sobre la planta de firewalls del fabricante Fortinet del cliente. Planificación y ejecución de upgrades sobre la planta de firewalls. Definición y ejecución de pruebas de los servicios configurados en los...

  • Network Engineer

    hace 4 semanas

    Madrid, España Inetum Spain A tiempo completo

    Job Description At Inetum, we are growing and would like to bring on board a professional with experience as a Network Engineer and a high level of English.  Qualifications MANDATORY SKILLS: - CCNP or above in Routing & Switching.(OSPF, BGP, STP) - Advanced experience support Nexus NXOS 7k, 9k Switches - Proven experience troubleshooting F5 Big IP, Big IQ,...

  • Network Engineer

    hace 4 semanas

    Madrid, España St. James'S Place A tiempo completo

    St. James's Place (SJP) works inpartnership to plan, grow and protect our clients' financial futures.Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals.We provide this service via thePartnership, a network of qualified, expert advisors.We put financialwellbeing and responsible business...

  • Technical Network Solutions Engineer

    hace 2 semanas

    Madrid, Madrid, España Masimo A tiempo completo

    Job Summary: We are seeking an experienced Technical Network Solutions Engineer to join our team at Masimo. This is a critical role that requires expertise in network-based central monitoring and paging systems, including LAN/WAN, WLAN, and VLAN topologies.