Order Management Specialist

hace 4 semanas

Barcelona, España Cepheid A tiempo completo

At Cepheid , we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist (Italian Speaker) is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution. He/She delivers an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement.

This position is part of the customer service team and will be located in Barcelona location, Hybrid . At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

Process customer orders in compliance with company policies and standard operating procedures demonstrating excellent data entry skills to quickly and accurately review, input data and monitor EDI and digital order processing. Assist with EDI and digital platforms issues. Demonstrate excellent data entry skills to quickly and accurately review and input data.Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric

Ensure timely capturing and resolution of customer complaints and partner with the Quality Representative to champion root cause analysis and drive corrective actions to ensure a reduction in recurring issues resulting in complaints. Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable. Ensure timely and accurate processing of credit notes according set KPI’s

Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction

Handle customer calls ensuring high level of service to customers. Team up with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing Customer satisfaction

The essential requirements of the job include:

High school degree (or equivalent experience) with 3+ years of related work experience.

Experience with ERP systems such as SAP and CRM systems such as SFDC preferred. Experience of MS Office products including advanced knowledge of Excel preferred

Fluent in Italian and English

It would be a plus if you also possess previous experience in:

Experience of EDI preferred 

High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

Any additional European language e.g. German, French, Dutch would be a plus

#LI-hybrid

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Order Management Specialist

    hace 7 días

    Barcelona, España Mortgage Ledger A tiempo completo

    The Order Management Specialist will be part of the ABB EL Service Spain operations Team, reporting directly to the Service Operations Manager. This position, located in Sant Quirze, Barcelona, Spain, is responsible to provide internal and external customer support. Manage customer accounts including orders and expedites from order intake to delivery. Your...

  • German-speaking Order Management Specialist

    hace 1 semana

    Barcelona, Barcelona, España Danaher Corporation A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • German-speaking Order Management Specialist

    hace 1 semana

    Barcelona, España Danaher A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • German-speaking Order Management Specialist

    hace 1 semana

    barcelona, España Danaher A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • German-speaking Order Management Specialist

    hace 1 semana

    Barcelona, España Danaher Corporation A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Order Management Specialist Trilingual

    hace 3 semanas

    Barcelona, España Talented International A tiempo completo

    Are you fluent in French, Italian and English and eager to join a team dedicated to enhancing your skills? Do you thrive on delivering exceptional customer service and remain resilient even when faced with challenges?Our client, a leading manufacturer based in Barcelona, is seeking a French and Italian-speaking Customer Care Order Management Specialist to...

  • Sales Ops Specialist

    hace 3 días

    Barcelona, España Clarity Ai A tiempo completo

    Sales Ops Specialist Clarity AI is looking for a Sales Ops Specialist to join their team. This role will be responsible for supporting the sales team in all operational tasks, including order processing, contract management, data analysis, and CRM maintenance. The ideal candidate has excellent organizational skills, attention to detail, and a strong ability...

  • Talent Management Specialist

    hace 2 semanas

    Barcelona, España Synnex Corporation A tiempo completo

    Talent Management Specialist (maternity leave) page is loaded Talent Management Specialist (maternity leave) ?? locations Barcelona, Spain time type ????? posted on ???? - ?? job requisition id R29869 Who we are? We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products,servicesand...

  • Customer Service Specialist – German Speaker

    hace 3 semanas

    Barcelona, España Talented International A tiempo completo

     Our client, a Barcelona based healthcare manufacturing company, who develop and manufacture scalable, groundbreaking solutions to solve the world’s most complex health challenges, are on the hunt for a German speaking Customer Service and Order Management specialist, to join their team ASAP. You will:Be a close Business Partner with the Sales...

  • Global Software Asset Management Specialist

    hace 2 semanas

    Barcelona, España Sdi Digital Group A tiempo completo

    Our Opportunity Zurich Insurance group is looking for a senior SAM specialist who specializes in Microsoft enterprise software to join to join global Software Asset Management function with an objective to optimize software contract spend, manage compliance, analyses data, draw the relevant conclusions and then work with others to implement opportunities or...

  • Junior Service Management Specialist

    hace 2 semanas

    Barcelona, España Sita A tiempo completo

    OverviewOverview: As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility...

  • Global Software Asset Management Specialist

    hace 3 semanas

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our Opportunity Zurich Insurance group is looking for a senior SAM specialist who specializes in Microsoft enterprise software to join to join global Software Asset Management function with an objective to optimize software contract spend, manage compliance, analyses data, draw the relevant conclusions and then work with others to implement...

  • Global Software Asset Management Specialist

    hace 3 semanas

    Barcelona, España Zurich Insurance Company A tiempo completo

    Zurich Insurance group is looking for a senior SAM specialist who specializes primarily in IBM enterprise software and secondarily in Oracle or Red Hat to join global Software Asset Management function with an objective to optimize software contract spend, manage compliance, analyses data, draw the relevant conclusions and then work with others to implement...

  • Junior Service Management Specialist

    hace 4 semanas

    Barcelona, España SITA A tiempo completo

    Overview : As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility...

  • Procurement Specialist

    hace 1 semana

    Barcelona, España Dsjglobal A tiempo completo

    Role : Senior Procurement Specialist ( Directs and Indirect Categories)Location : SpainAre you ready to revolutionize procurement in the hospitality industry? Our client, a prestigious hospitality company renowned for luxury and unparalleled guest experiences, invites you to join their team as a Senior Procurement Specialist in Spain. This is your chance to...

  • Procurement Specialist

    hace 3 días

    Barcelona, España Dsjglobal A tiempo completo

    Role : Senior Procurement Specialist ( Directs and Indirect Categories)Location : SpainAre you ready to revolutionize procurement in the hospitality industry? Our client, a prestigious hospitality company renowned for luxury and unparalleled guest experiences, invites you to join their team as a Senior Procurement Specialist in Spain. This is your chance to...

  • Hr Admin Specialist

    hace 2 semanas

    Barcelona, España Luxetalent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, empresa retail internacional, la figura de HR Admin Specialist para colaborar y desarrollar toda la función hard del departamento de HR de la compañia desde sus oficinas en...

  • Procurement Operations Specialist

    hace 6 días

    Barcelona, España Synnex Corporation A tiempo completo

    Procurement Operations Specialist page is loaded Procurement Operations Specialist ?? locations Barcelona, Spain time type ????? posted on ???? - ?? job requisition id R29810 Job Purpose: To support the Central Procurement team in maintaining and strengthening trading relationships with all relevant vendors and with Product/Business/Sales teams across Europe...

  • Talent Management Specialist

    hace 2 semanas

    Barcelona, España TD SYNNEX A tiempo completo

    Who we are?We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.At our core,...

  • Talent Management Specialist

    hace 2 semanas

    Barcelona, España TD SYNNEX A tiempo completo

    Who we are?We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.At our core,...