Senior RPA Developer Analyst
hace 2 semanas
Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an impact:
RPA Development
Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines
Have a solid understanding of RPA tools and related technologies
Design, develop, and implement software bots using RPA technologies.
Work with business stakeholders and IT teams to determine requirements and design solutions, understand and can articulate business processes to drive business values
Familiar with Edwards existing systems or can quickly learn to get up to speed.
Conduct testing and debugging of RPA bots to ensure they function correctly.
Stay up-to-date with emerging RPA technologies and advancements.
Prepare and maintain technical documentation and training materials.
Contribute to the development of RPA best practices and standards within the organization.
Production Support
Provide L1 – L3 support to RPA bots in Production as assigned
Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 – P3) to incidents in ServiceNow.
Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.
Provide technical support and maintenance of RPA solutions.
Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
Perform Root Cause Analysis on P1 and P2 incidents
Support RPA CoE to continuously improve RPA operations
Build and update knowledge base from incident and problem tickets
What you’ll need (Required):
Degree in Computer Science or its equivalents
At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies, excellent working knowledge in UiPath as a developer
Advanced UiPath Developer Accreditation is mandatory
Developed and launched 20+ RPA solutions in an enterprise scale production environment
Intelligent Document Processing (IDP) experiences
What else we look for (Preferred):
Medical device industry experience
Experience working in a regulatory industry preferred
Strong knowledge and understanding about UiPath REFramework architecture
Proficient with other programming languages such as .net, C#
Proficient with SQL Server and SQL queries
Experience in maintaining and developing RPA Bots
Microsoft Power Platform experiences in an Enterprise environment
Problem-solving, organizational, analytical, and critical thinking skills.
Strong troubleshooting skills and experience to resolve critical & complex incidents
Excellent communication skills and ability to handle communication at different levels and diverse population
Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
Ability to manage competing priorities in a fast-paced environment
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