Sales Assistance

hace 2 meses

Barcelona, España Altorecruit A tiempo completo

We have an opportunity for the right person to be able to join a growing industry and work in a market leader within the Thermoplastic distribution industry.


Currently, we are looking for a Customer Service or Sales Assistant very fluent in German.


The main task are:


  • Processing incoming customer requests and orders. 
  • Checking the orders against the customer and purchase order agreements. 
  • Responding to customer product inquiries and issues in a timely manner. 
  • Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities. 
  • Assure correct pricing of the customer orders, invoicing timely and accurately. 
  • Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM. 
  • Handling the complaints and returning shipments. 
  • Monitoring the credit situation of the customer and liaising with the credit department and the sales team. 
  • Supporting and interfacing the Sales Representatives. 
  • Working efficiently with all internal departments and with external parties. 
  • Maintaining, updating and filing the customer documents, record and internal documents. 
  • Able to balance competing demands and prioritize. 


Requirements:
  • Bachelor degree in Business Administration, Marketing, Economics or related field is preferred. 
  • Fluent in German and English with excellent communication skills.
  • Minimum of 1 years of Customer Service experience within a similar position/industry is a plus. 
  • Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset. 
  • Striving for exceptional customer satisfaction. 
  • High attention to detail. 
  • Fast learner and driven to action. 
  • High performance culture in complex business scenarios. 
  • Ability to prioritize and balance competing demands.
  • Competency in adapting to regularly changing conditions. 


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