Payment Delivery Senior Specialist

hace 4 semanas

Madrid, España Amadeus A tiempo completo

Job Title

Payment Delivery Senior Specialist

At Outpayce, our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new advances in payments, more quickly across the entire journey.

Our current portfolio includes a global payments gateway and virtual card-based pay-out solutions. To enhance our offer and better serve our customers, we’re evolving the proposition for our business with fresh investment in specialist talent and new partnerships, an open API platform and an aim to deliver new regulated payment services.

As Payment Delivery Senior Specialist you will be in charge of the end to end delivery process for the full range of Payment products and services and the Customers assigned to you.

The successful candidate will be the primary point of contact with customer, throughout the delivery process. They will assess customer needs and advise best approach for quick implementation/adoption. They will secure buy-in from customer’s representatives and if necessary, review and iterate the benefits of the solution to them. They will also be responsible for preparing the plan and coordinate delivery at each stage with all stakeholder areas involved (Other Amadeus Business Units such as Distribution, Air, Rail, Hospitality, etc., Amadeus R&D, Customer & Partner).

In this role you will supply product demos and functional product awareness and support to customer as required and as applicable and will monitor the activity of the customer within the first two billing cycles, until customer achieves expected volume of transactions. 


You can also act as Program expert, examples:
- several customers have to apply same regulation at same time. You will coordinate a pipeline of customers and drive/monitor all implementation projects. 
- a customer is engaging a massive payment transformation with several streams involving many stakeholders.

In this role you'll:

- Manage projects/programs (gap, pilot, regulation, migration, etc.) Obtain committed delivery timescales internally. Communicate accordingly to customer

- Define the project governance: stakeholders, forum, deliverables, etc.

- Ensure that delivered solution or service corresponds to what has been by the solution teams and that customer understands its full capability for a full adoption.

- Participate to the creation and management of a delivery dashboard and keep it up to date to be able to measure the performance of the deliveries

- Participate in building a strong relationships with Partners and an onboarding process with each of them

- Participate in creating a self service delivery platform where customer and partners can interact with Amadeus to better share information, prepare projects and ensure smooth deliveries

About the ideal candidate

- University Degree in Computing, IT, Finance or similar. Master's Degree is a plus

- 3-4 years experience in a Project Delivery role within a Payments or Fin Tech multinational firm

- English at a proficiency level

What we can offer you:

- An opportunity to play a key role in challenging the industry’s legacy ways of processing travel payments

- Work with and learn from highly regarded experts in the travel payments space

- Work in a company that has been voted as a Top Madrid & European Employer for four consecutive years and recognized as a Financial Times Leader in Diversity

- Access to a comprehensive suite of learning and development tools

- An opportunity to work in a multicultural, fun, and supportive global team

Join our global team of experts as we build the future of travel payments.

Apply now

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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