Support & Sys Admin Manager

hace 3 semanas


Barcelona, España Univrse A tiempo completo

Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.univr.se ).

Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.

What are we looking for?

As the Senior Support Manager and Office SysAdmin Lead, you will play a pivotal role in ensuring the seamless operation of location-based LBVR (Location Based Virtual Reality) installations operating our Unity-based software, Univrse Experience Manager. This dual-role position requires a seasoned professional with extensive experience in technical support, team leadership, and systems administration. You will be responsible for leading a support team dedicated to resolving remotely  technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.

Requirements


Minimal Qualifications for the Role:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
  • Strong leadership skills with experience managing technical teams.
  • In-depth knowledge of Unity and VR technologies.
  • Solid understanding of IT infrastructure and systems administration.
  • Excellent communication skills with the ability to engage with clients and internal stakeholders.

What will you do?

Technical Support Leadership:

  • Lead and mentor a support team responsible for resolving software, hardware and staff misprocesses issues at client venues. 
  • Prioritize and manage support requests, ensuring timely and effective resolution.
  • Create and update user manuals for the local teams managing the experiences.
  • Collaborate with the development and QA teams to escalate and address complex technical issues.
  • Document issues and provide reporting to the project managers and product and content teams..
  • Development of best practices.

Client Relationship Management:

  • Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
  • Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.

Office Sysadmin Leadership:

  • Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
  • Implement and enforce security measures to protect company data and ensure compliance with industry standards.

Systems Maintenance and Optimization:

  • Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
  • Identify opportunities for system optimization and implement improvements to enhance overall performance.

Team Development and Training:

  • Conduct regular performance evaluations and provide guidance for professional development to both the support and sysadmin teams.

Continuous Improvement:

  • Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.


️ Language requirements

Must have an excellent level of Spanish

An at least intermediate level of English

Benefits

What do we offer?

A young, international, and dynamic work environment that is constantly growing.

The chance to work on cutting-edge experiences.

Work with talented people who are industry pioneers.

Opportunities to experiment with innovative technologies.

✅ A competitive salary based on knowledge and experience.

Breakfast, fruit & snacks.

‍♀️ Beach volleyball on Tuesdays (during the summer).

Creative retreat with the whole team.

Frequent cultural and leisure activities.


  • Admin Support

    hace 6 días


    Barcelona, España Establishment Labs A tiempo completo

    We are on an exciting journey to tell the world the importance of Women’s Health. The Consumer Business Unit will launch a New Category in Breast Aesthetics & we are looking for a Admin support to be part of this exciting movement. In this role, you will support on coordinating the Consumer Marketing Team on their principal functions and administrative...

  • Account Manager Support

    hace 1 semana


    Barcelona, España Travelperk A tiempo completo

    Role may work with unmanaged accounts regardless of their subscription with TravelPerk or sizenbsp;Support the Account Management maintenance of managed accounts such as designing and managing requests for customer supporting materialsDevelop customer engagement for unmanaged accounts to increase their use of the TK PlatformStabilize the customers booking...

  • Account Manager Support

    hace 2 semanas


    Barcelona, España TravelPerk A tiempo completo

    Role may work with unmanaged accounts regardless of their subscription with TravelPerk or sizenbsp; Support the Account Management maintenance of managed accounts such as designing and managing requests for customer supporting materials Develop customer engagement for unmanaged accounts to increase their use of the TK Platform Stabilize the customers...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support Manager Want to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support ManagerWant to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...


  • Barcelona, España Swap Support A tiempo completo

    **Iberia Sales & Marketing Manager (EPM & BI solutions)** **_ Deploy your talents. Take the lead. Challenge yourself._** **What will your role be?** - Contribute to the definition and execution of Swap Support's commercial strategy for Spain, in the short and medium term. - Driving the growth of the business in Spain, both through the acquisition of new...


  • Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Junior Accountant / Admin. This role will be part of the Finance & Payroll team. This role is based San Cugat, Barcelona. **WHO ARE WE** The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support ManagerWant to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...

  • Project Manager Support

    hace 3 semanas


    Barcelona, Barcelona, España Entelgy A tiempo completo

    DÉJANOS CONTARTE LO QUE NOS HACE GENUINEBuscamos profesionales que quieran reinventarse cada día, que enfrentarse a los retos vaya en su ADN y que sientan pasión por trabajar con la tecnología. Esto nos hace únicos, diferentes y auténticos.¿QUÉ ESTAMOS BUSCANDO?Buscamos a un Project Manager Support o PMO Junior centrado en la gestión, supervisión,...


  • Barcelona, España Seargin A tiempo completo

    Oracle Cloud Support Project Manager - Spain Oracle Cloud Support Project Manager - Spain Barcelona or Madrid in Spain - EUR400 to EUR500 Euros a day all inclusive Contract Posted by: Seargin Posted: Thursday, 9 May 2024 Apply Applicants must be eligible to work in the specified location A number of Oracle/Cloud consultant/Project manager with 8-10 years'...


  • Barcelona, España Levi Strauss & Co. A tiempo completo

    As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores operations and team. Key parts of the role: - Support Store Manager in delivering...


  • Barcelona, España TravelPerk A tiempo completo

    Role Reporting to the Enterprise Manager DACH in this role you will be actively contributing to our continued customer satisfaction and working to increase growth and margin within existing accounts As a key member of our team you will manage a portfolio of highvalue accounts with a relentless drive to guide them through a dynamic and rapidly...


  • Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Junior Accountant / Admin. This role will be part of the Finance & Payroll team. This role is based San Cugat, Barcelona. WHO ARE WE The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation...


  • Barcelona, España Levi Strauss & Co. A tiempo completo

    As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores operations and team. Key parts of the role: - Support Store Manager in delivering...


  • Barcelona, España Olympus A tiempo completo

    Olympus Iberia S.A.U. (OIB)**Tipo de empleo**: Empleo fijo **Función**: Corporate Support **Lugar**: Barcelona **Número de puesto**: 80015156-09062023 **Contacto**: Oscar Mejias **Sitio web**: With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe. Tus responsabilidades This post is accountable for the leadership of a...


  • Barcelona or Madrid in Spain Seargin A tiempo completo

    A number of Oracle/Cloud consultant/Project manager with 8-10 years' experience are needed for a 12 month project based in Barcelona or Madrid paying €400 to €500 Euros a day all inclusive. We are looking for an Oracle Cloud Support Project Manager. Ideally the Oracle Cloud Support, Project Manager will be based in Spain or EU based country. Ideally the...


  • Barcelona, España Levi Strauss & Co. A tiempo completo

    As a Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and team. We are looking for a great manager who will lead the store to greater...

  • Admin/ Office Manager

    hace 4 semanas


    Barcelona, España NOIZE DESIGN STUDIO S.L. A tiempo completo

    Company Overview: Noize Design Studio is a renowned global fashion design and têxtile manufacturing supplier company Our customers are the biggest brands in the fashion industry. Our commitment to sustainable production and denim crafted quality has made us a leader in the industry. At Noize Design Studio, we foster a creative and dynamic work environment...


  • Barcelona, España EDB A tiempo completo

    The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that. We've been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing...


  • Barcelona, España Levi Strauss & Co. A tiempo completo

    As a Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and team. We are looking for a great manager who will lead the store to greater...