App Support 24x7

Sportradar MPS is creating an amazing opportunity for highly driven and passionate Application Support candidates who are customer service oriented to provide outstanding technical, operational and business support through all support channels made available to our clients worldwide. You will be a key part of the team by analysing, resolving, and if required, escalating challenges to the different levels of engineering within the organization.

THE ROLE:

How Will Success Be Evaluated?

• Quality, accuracy and speed on communications of incidents.
• Management of incident owned to resolution.
• Quality and accuracy on deployments.

MAIN RESPONSIBILITIES

• Providing technical support, troubleshooting and maintenance to customers.
• Monitoring systems and following fault resolution procedures. 
• Responsible for communicating problems and resolutions.
• Write and update documentation and procedures.
• Diagnose system errors and other issues.

• Experience working in a system or application support or equivalent role. 
• Fluent English speaker with good communication skills.
• Knowledge of IT service desk tooling and best practices. 
• Basic sysadmin skills, with a basic understanding of Windows Server (2003-2019) and Linux Server
• SQL Language understanding and experience. 
• Log analysis understanding. 
• Networking basic knowledge and diagnostic skills. 
• Monitoring system experience. 
• Basic software code knowledge. 
• Ability to work under stressful conditions. 
• Ability to provide remote support.
• Teamwork attitude and ability to quickly learn about new systems. 
• Persistent, will not leave work undone. 
• Ability to work in a quick pace environment.
• Honest, loyal and committed to the objectives of the team and the organisation.

• Work for and shape one of the fastest-growing digital sports companies in the world at the exciting intersection of sports, media, betting and advertising.
• Be part of a highly motivated, innovative, and dynamic organization with people from more than 30 nationalities in our offices.
• An annual performance-related bonus
• Opportunity for hybrid working (3 Office days per week)
• 23 vacation days per calendar year.
• Health care benefit
• Summer events and Christmas party
• Coffee, tea, fresh fruits and water in the office
• Internal management programs according to management level: Grow / Lead Like a Pro / Sportradar e-Academy including team workshops with external trainers.

SPORTRADAR

Sportradar is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. We provide cutting-edge solutions and services to media companies, bookmakers, sports federations and state authorities.

We are a truly international business employing over 3,500 people in more than 30 locations around the world. Our rapid growth has been driven by technological innovation alongside an understanding of our client’s business needs. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,000 companies in over 100 countries.

We occupy a unique position at the intersection of the sports, media and betting industries. This creates an exciting and fast-moving working environment that rewards creative thinking and hard work. We are passionate about what we do, and we care passionately about our people.

If you think you’re up to the challenge, come and help us to grow, innovate and develop

Shoot your shot in Sports and data Don´t be a Spectator

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences