Customer Service Agent with Dutch

hace 1 mes

Barcelona, España Babel Profiles S.L A tiempo completo

Do you enjoy helping people and creating positive experiences? Are you looking for a new challenge in a fast-growing dynamic company? Then keep reading

Our client is a Dutch company specializing in light solution. They are looking for a passionate Customer Service Employee to join our team in Barcelona. You’ll be the first point of contact for customers across Europe.

If you’re passionate about delivering excellent service, you have excellent communication skills and feel comfortable working with online programs such as Microsoft Office, SAP, and Salesforce, then this role might be perfect for you

Tasks
  • Act as the first point of contact for customers via email, phone, or chat
  • Provide an excellent customer experience with a focus on quality, speed, and satisfaction for customers for the Dutch market
  • Register customer data and manage orders, shipments, returns, and warranty claims using our CRM system
  • Stay updated on the company's products
Requirements
  • Excellent verbal and written communication skills
  • Previous experience in customer service is a plus
  • Friendly and empathetic approach with a passion for helping others
  • Customer oriented with the ability to prioritize and translate problems into effective solutions
  • A good listener who thrives on collaboration and teamwork
  • Great computer skills
  • Ability to adapt to a dynamic environment
  • Not afraid to ask questions and pitch ideas
Benefits

  • Competitive Salary

  • Hybrid working model

  • Ability to work remotely from Europe

  • Personal and professional growth opportunities

  • Attractive staff discounts on our lighting products for you, your family, and friends

  • Unlimited access to our online learning platform for continuous development

  • Hybrid working model

  • Transportation allowance (after 6 months)

  • Private medical insurance (after 6 months)

  • Step 1: Interview with our Recruiter to get to know you better

  • Step 2: Interview with the Hiring Manager of the company

  • Step 3: Face-to-face Interview with the Head of Customer Service



Babel Profiles is a boutique Recruitment Agency based in the heart of Barcelona and we work with amazing brands and support them in finding the perfect candidates/employees.We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognizing their skills and competencies in order to help them find the perfect job.

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