Airport Transfer Manager

Encontrado en: Talent ES C2 - hace 1 semana

La Oliva, España MTS Globe Spain A tiempo completo

MTS Globe Spain

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 65 destination offices in 19 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Descripción de la oferta

We are looking for an Airport Manager to join our incoming agency in Fuerteventura to reinforce our team. The ideal candidate will be responsible for organizing and coordinating all the Transfer Assistants, establishing how the staff should proceed in different circumstances and challenges they might face each day, organizing their shifts and managing the team to ensure smooth airport in-land operations.

Our airport team are the first face of our company, and they are key to ensure the best welcome experience to our clients.

Main responsibilities:

Coordinate and organize how the customers are welcomed at the airport upon arrival Being in permanent contact with the transport company. Report any changes/inconsistencies found to our main office Combine and uncombine flights to make services as efficient and fast as possible for customers. Coordinate and assist transfers from the airport to the hotel, make sure our requirements as a company are fulfilled and report to the main office any changes that could improve the quality of our service. Inform our clients regarding the situation of vehicles, as well as of any possible incidents that the buses may have on the way to the airport. Be the liaison between drivers and the clients’ airport team Update the team so they can provide the customers with all the information they may need.

Requisitos

2 years of experience in a similar position will be valued. Advanced level of English is a must, other languages will be a plus. Customer service oriented. Good knowledge of the destination. Good communication skills. Flexible working schedule (nights and weekends) Own vehicle is necessary.

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