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Logistics & Customer Feedback Analyst

hace 3 meses


Madrid, España Teleperformance Spain A tiempo completo

Teleperformance Spain is looking for a Logistics & Customer Feedback Analyst,

Tasks:

  • Analyze and keep track of buyer feedback
  • Summarize and provide highlights of feedback
  • Test and check reverse orders to improve process of return or refund
  • Competition Benchmask as buyer experience
  • Change of status for orders coming from other Logistics department.

Requirements

  • English B2 (spoken and written)
  • Presence in Madrid
  • Knowledge of excel (level of pivot tables, analysis, formulas type: search V)
  • Proactivity, willingness to learn, assimilate new concepts (many continuous and last minute changes or small tasks).
  • Previous knowledge of logistics or customer voice in marketplace or ecommerce is appreciated.

Benefits

  • 38,5h per week, Monday to Friday, temporary contract
  • "Convenio" (agreement) Salary + language plus
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Temporary Contract.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.