Customer Lifecycle Manager with Flemish

hace 2 semanas

Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Flemish-speaking Customer Lifecycle Manager for their Málaga office. If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you

Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment Type: Full-time
Compensation: Competitive base salary + potential bonuses

What You’ll Do:

Build First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

Lead the Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

Connect Qualify: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

What You Bring:
  • Fluency in Flemish and English (C2 level).
  • Sales Experience: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
  • Communication Skills: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
  • Tech Proficiency: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
  • Self-Motivated: A proactive approach with a performance-driven mindset and a passion for cloud technology.
  • Certification: Microsoft Fundamentals certification is a bonus.
Why Join Us:
  • Competitive Pay: Attractive salary package tailored to experience and performance.
  • Work-Life Balance: Monday to Friday schedule, 39 hours per week.
  • Prime Office Location: Málaga, with a multicultural, supportive team.
  • Growth Opportunities: Access to paid training, career development programs, and an international mobility pathway.
  • Creative Environment: Be part of a dynamic team that celebrates collaboration and professional growth.

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga #CustomerLifecycleManager #FlemishSpeaking #Malaga

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