Senior Associate, Client Solutions

hace 6 meses

Barcelona, España GLG A tiempo completo

Job Summary

The Senior Client Solutions Associate - French, German or Italian Speaking role sits within our EMEA Credit/Fixed Income Financial Services team, based in Barcelona. We have a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world’s largest Credit funds, Private Equity funds, Hedge funds and Mutual and Sovereign funds.

This is a key role within GLG, you will be autonomously responsible for delivering projects to clients,
building relationships with our experts and working with senior colleagues to maximise GLG’s growth
and impact. At GLG you will have both the opportunity to progress quickly and to also work in a
collaborative environment.

Specific responsibilities include (but are not limited to):
- Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow
GLG’s network
- Once successfully certified on recruiting, executing time-sensitive projects for GLG’s clients working
within a specialised team and building strong client relationships
- Leveraging GLG’s network to match experts with clients, based on the client’s needs
- Daily interaction with GLG’s experts over the phone to qualify profiles to ensure exact fit for client
projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of the European credit market and client base
- Working with our Business Development/Sales team to map out users and how to engage them in
order to grow revenue and ensure retention of existing accounts
- Towards end of tenure, collaborating with GLG’s Events, Strategic Projects and Survey teams to pitch
and execute a wide range of products
- Collaborating with senior team members to program virtual and live content events
- Preparation for and attendance of client meetings

An ideal candidate will have the following:
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and
attention to detail
- Excellent communication skills both written and verbally
- High motivation to exceed commercial targets
- Confidence in making outbound cold calls when needed and various other outreach methods
- Demonstrable client services skills where you have owned relationships with clients
- Experience of working in a fast-paced environment
- Demonstrable commercial acumen
- Strong desire to work in a collaborative environment
- Bachelor’s degree, or above
- 1-2 years of work experience in a client service-focused position post-graduation
- Full business proficiency in English and French, German or Italian; additional European languages are desirable but not essential
for this post

Career Progression:
12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end project
delivery, quality of client relationship management and outreach), Senior Client Solutions Associates
typically progress onto Client Solutions Manager roles, where you are responsible for your own book
of business, managing client relationships and increasing mentorship responsibility of other/junior
team members.

What we offer:
- The opportunity to work with a prestigious international client base and learn from leading subjectmatter experts, including C-level executives, on a daily basis
- The ability to develop valued advanced user engagement and account management skill-sets
- Full access to GLG Library and opportunity to attend events such as round tables with experts
- Real autonomy in the role and the opportunity to progress quickly
- Mentoring opportunities by becoming an Ambassador for new graduates
- A great team atmosphere with socials, off site activities and sports teams to join

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