IT Service Management

hace 3 semanas


San Sebastián de los Reyes, España Mercedes-Benz A tiempo completo
Tätigkeitsbereich:IT / TelekommunikationFachabteilung:IT-Processes, Service & DevOps ToolchainGesellschaft:Mercedes-Benz Group Services Madrid, S.A.U.Standort:San Sebastian de los Reyes, ESStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MERN9Arbeitszeit:Vollzeit Join usAufgaben

This position will support Service Management activities as a cross function for our Business Unit as follows:

• Identify and implement service improvements

• Development and maintenance of the following service documentation together with the team

§ Configuration Management plan

§ Quality Assurance plan

§ Service Measurement plan

§ Stakeholder analysis

§ Communication plan

§ RACI matrix.

§ Process description & modelling

• Preparation of service reports and Service Mgmt. Dashboard on mgmt. level.

• Lead service meetings with the service team and the business partner.

• Participate and support the quality audits.

Qualifikationen

Desirable > 5 years of experience in IT Service Management related activities.

Desirable > Experience in team coordination 

Skills:

· Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence

· Office Tools (PowerPoint, Excel), and ARIS.

· Knowledge of ITIL standards.

· Certified at least in ITIL Foundation

· Confidence working in an international environment

· Assume responsibility for the setup of new services

· Confidence in presentation and communication skills

· High Customer orientation

· Proactive attitude

· Autonomous and reliable

· Self-training skills

· Flexibility and adaptability

· Team work

· Ability to coordinate team members


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