Services Offering Manager

Job Description

As the Services Offering Manager, your primary responsibility is to drive regional services sales support, ensuring customer satisfaction and driving margin expansion. By deeply understanding regional needs, developing tailored solutions, and providing sales enablement tools and resources, you will play a pivotal role in enhancing profitability and market presence.

You will be responsible for leading market research, service design and development, prioritising future service needs, and overseeing product development, pricing strategies, and the definition of service terms and conditions on a global scale. 

Roles & Responsibilities:

Develop a new value-based service offering. Manage and support the product end-of-life service process. Support regional services sales bay understanding and addressing specific regional needs. Conduct market research and analysis to refine and optimise services offerings. Provide support and monitoring for existing products, including upgrades, TOMRA Care and day-to-day services. Define global services price lists & terms and conditions to ensure consistency and competitiveness. Develop and implement short-, medium- and long-term financial business priorities aligned with the overall strategy. Accurately plan and forecast business performance, resources, and finances. Facilitate seamless collaboration with regional teams and cross-functional matrix structures, ensuring cohesive execution of sales strategies and service offerings globally, through effective communication skills.  Promote a “Safety First” culture throughout the company, our customers, and our industry. 

Qualifications

About You:

Bachelor's Degree in Business Administration, Marketing, Finance, or a related field preferred.  Experience in similar roles such as Aftermarket or Service Product Manager, Services or Aftermarket Sales, and Services Development is highly desirable. Proficient in organising and managing clerical tasks, administration, control systems and financial resources.  Skilled in developing team members and promoting a culture of continuous learning. Ability to empower and delegate effectively, encouraging autonomy and accountability.  Demonstrate leadership and coaching attributes, to lead and develop a team. Excellent communication skills, both spoken and written, with fluency in English. Open and willing to travel across Europe and internationally.

Additional Information

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