Customer Relationship Coordinator

hace 3 semanas

Ibiza, España Befit Sports Club A tiempo completo
Job Description
Join Our Team as a Customer Service Coordination Intern

As a Customer Relationship Coordinator, you will play a crucial role in managing and maintaining positive relationships between the company and its customers. You will serve as the primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.


Responsibilities:

1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.

2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.

3. Collaborate with internal teams, such as housekeeping, marketing and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.

4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.

5. Assist in the development and implementation of customer retention strategies, personalized communication, and customer outreach initiatives.

6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.

7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.

8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.

Requirements

1. Bachelor's degree in business, marketing, or a related field.

2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.

3. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.

You will acquire: 

Hands-on Experience: Gain practical experience in customer service coordination within a professional setting, providing valuable skills for future career endeavors.

Professional Development: Receive mentorship and guidance from experienced professionals, fostering personal and professional growth.

Networking Opportunities: Interact with various departments within the company, expanding your professional network and building relationships with industry professionals.

Exposure to CRM Systems: Gain exposure to Customer Relationship Management (CRM) systems, enhancing your proficiency in managing customer data and interactions.

Training and Support:Receive training and support to develop your customer service and communication skills, setting a solid foundation for your future career in the field.

Resume Enhancement: Add valuable experience to your resume, making you a more competitive candidate for future job opportunities in customer service and related fields.

Potential for Future Opportunities: Showcase your abilities and dedication during the internship, potentially leading to future employment opportunities within the company or valuable references for future endeavors.
Benefits

Basic salary + Bonus: eligibility for performance-based bonuses or incentives based on individual and/or team achievements.

F&B Discount: 50% discount at the Club restaurant "The DOSE" for all food items produced in house.

Full Access to SEVEN's Club activities and services: full access to SEVEN's premium gym, pool and a wide range of fitness classes

Provided Uniform: provided uniform for work, ensuring a professional and consistent appearance.

Requirements
1. Bachelor's degree in business, marketing, or a related field. 2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships. 3. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams. You will acquire: Hands-on Experience: Gain practical experience in customer service coordination within a professional setting, providing valuable skills for future career endeavors. Professional Development: Receive mentorship and guidance from experienced professionals, fostering personal and professional growth. Networking Opportunities: Interact with various departments within the company, expanding your professional network and building relationships with industry professionals. Exposure to CRM Systems: Gain exposure to Customer Relationship Management (CRM) systems, enhancing your proficiency in managing customer data and interactions. Training and Support:Receive training and support to develop your customer service and communication skills, setting a solid foundation for your future career in the field. Resume Enhancement: Add valuable experience to your resume, making you a more competitive candidate for future job opportunities in customer service and related fields. Potential for Future Opportunities: Showcase your abilities and dedication during the internship, potentially leading to future employment opportunities within the company or valuable references for future endeavors.

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