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Field Service Engineer
hace 4 meses
At Recruitment Solutions we are looking for a Field Service Engineer for one of our leading clients in the IVD sector. For this position, you will be able to reside in Sevilla and surrounding areas and the work area will be mainly Sevilla, and on specific occasions rest of south area of Spain (Andalucía, Extremadura, Ceuta and Melilla, Canary Islands).
Position summary:
Provide company's clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities
Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.
Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.
Key responsibilities:
- Service call programming, execution and reporting
- Repair parts stock control. o Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
- Compliance with company processes and directives, following Ethic Code
- Synergy with Sales and Marketing agents.
- Act autonomously and escalate any situation that may impact customer expectations.
- Assertive and clear communication with customers and co-workers.
Requirements:
Minimum knowledge and experience required for the position:
- Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
- Desirable to have data analysis skills, excel, pivot tables…
- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.
- Fluent reading and writing English and be able to hold a basic technical conversation.
- Fluent Spanish language speaking and understanding.
- Driver license.
- Able to travel up to 50% of time.
Skills and Competencies
The ideal candidate for this position will exhibit the following skills and competencies:
- Interest and affinity for technical activities.
- Curious and eager to learn.
- Systemic, holistic and “hands on” approach.
- Proactive, organized and resolute.
- Oriented to customer service.
- Able to empathize to customer needs and expectations.
- Analytical skills.
- IT skills.
- Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics and Informatics.
