Wealth Business Analyst – Assisted Channels
hace 4 semanas
WHAT YOU WILL BE DOING
We are the % digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In , we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In , we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools – we’ve barely noticed the change
Mission and responsibilities:
We are looking for a skilled Wealth Business Analyst, responsible from the Contact center and branch point of view of the design and adaptation of the front, processes and tools related to the Wealth domain. Carrying out all the project, and analytics initiatives including the coordination of testing and process implementation, will have the following responsibilities:
Be the translator between business needs into functional and technical specifications (documentation), validation with key areas (Front Office, IT, Business...), test cases definition & software testing (UAT), design, deployment, maintenance, and evolutions. Be de Subject matter expert for the Assisted Channels Wealth domain, with full knowledge of the products, processes, channel challenges and competitor’s knowledge. Identify business challenges and opportunities for improvement and find a solution using analysis to make strategic or tactical recommendations.What are we looking for in this position?
Bachelor’s/Master’s Degree related with Computer Engineering or similar. Bilingual English and Spanish. More than years of experience in related tasks. Wealth software implementation experience and/or Retail banking operational experience preferably within Wealth and Point of Sales solutions. The candidate requires a well-rounded skill set with a strong commitment to customer satisfaction and a get the job done type of attitude. Problem Solving / Complexity / Innovation skills. Ability to coordinate multiple change requests across the allocated domain (Wealth). Ability to analyze and identify technical drawbacks and increase process efficiency by re-thinking. Experience working closely with colleagues across other areas Sales, Operations, Finance, and others to drive improvement in efficiency and quality of the solutions.What do we offer?
Joining a dynamic and agile company undergoing international expansion. Working in start-up mode with the support of the Santander Group. Competitive remuneration and attractive benefits package. Possibility of growth within the company and the Group. Collaborating on international projects in different countries. Excellent work environment, social clubs and frequent events (virtual at present).Would you like to grow with us? Join our team
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