Spare Parts Support
Encontrado en: Talent ES C2 - hace 1 semana
Desarrollo y mejora continua de tarifas y descuentos a aplicar.
What we offer:
Puesto de trabajo estable, contrato indefinido Entorno de trabajo agradable con un equipo comprometido Retribución según aptitudes Oportunidades de crecimiento profesional respaldadas por un plan de carrera, procesos de revisión personalizados
Tasks and Qualifications:
El Spare Parts Support es responsable de garantizar el soporte a las delegaciones y clientes sobre las siguientes peticiones.
Business development :
•Soporte a las peticiones de clientes directos creando y lanzando las ofertas correspondientes.•Soporte a las consultas de recambio. 5p (Producto-Precio-Promoción-Plazo-Portafolio).•Validación y soporte de campañas.Eficiencia:
•Gestionar las peticiones de los técnicos de las delegaciones y clientes directos.•Identificación de las piezas de recambios necesarios. •Plazos de entrega.•Creación, gestión y control de ofertas.•Gestión de reclamaciones.•Soporte a la gestión de stock de las furgonetas. Inventarios. •Consulta del estado de los pedidos.•Gestión de reclamaciones e incidencias.•Gestión de pedidosMejora continua:
•Seguimiento y cumplimento de indicadores operativos: •Gestión de casos.•Oportunidades. / Hit Rate / EfficiencyRate•OTD – On Time Delivery/ Delivery Time•Facturación•Estado de los pedidos•Experiencia en puesto similar.•Conocimientos SAP.•Conocimientos Microsoft Office.•Atención al cliente, interno y externo.•Técnicas de ventas.•Compromiso, responsabilidad y motivación.•Orientación a resultados.•Iniciativa generación de negocio.•Altos conocimientos técnicos para controlar y dar soporte.•Dominar el cotizar una oferta que integre recambios.•Ser conocedor de nuestra gama de producto y multimarca para redirigir a nuestros expertos•Saberlas técnicas de ventas. •Organizado y metódico.-
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