Operational Business Analyst

hace 3 meses

Madrid, España CHUBB A tiempo completo

Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to the one of the worlds largest insurance companies? If so then we would love to hear from you

We have a new opportunity for an Operational Business Analyst to join our Madrid office on a fixed term contract basis until end of 2025. (16 months FTC). 

The Operational Business Analyst – EMEA is responsible for the execution and delivery of migration the core consumer CRM system for our consumer line. Insurance policies are to be migrated from System6 (current system) to Catalyst (target system). The jobholder works closely with an IT Migration Business Analyst, who focusses principally on the migration approach, criteria, design and planning. As a regional role, the individual will build relationships and collaborate with a broad range of operational / business leaders across EMEA as well as the system development team based out of the US.

This is an excellent opportunity for a professional with a proven track record who can make an immediate impact to mitigate inherent risks associated with migration of legacy CRM systems.

Key Responsibilities:

Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)

Consumer Operations is responsible for running billing, keeping CRM systems up to date, making sure new customers and sponsor/partners are onboarded. Partner with key members of the program team, technical delivery partners and the business to meticulously plan the business and technical migration activities. Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan.

Drive & Implement Best Practice

Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer focused and efficient with the underlaying principle of ‘once-and-done’. Implement and provide regional governance for operational migration guidelines where appropriate Initiate and oversee implementation of policies and procedures

Execute migration

Work alongside operational teams to develop test plans Partner with operations team to complete UAT testing Track and report any bugs and issues. Assess impact on the actual migration.

Roll back scenario’s

Closely work with the IT team to develop detailed roll back scenario’s and plans in case of serious failure/s during the migration.

Go live

Ensure that go-live support arrangements are planned and coordinated leading and support the transition into hypercare.

Training

Work with local operations teams to ensure any training on the target system is delivered. Coordination and execution of migration of legacy CRM systems Advance level English (C1/C2) Empathy and passion for getting high quality results Proven track record of working with senior stakeholders in a regional role. Ability to simplify complexities & communicate issues / opportunities to all levels of management. Ability to collaborate across countries and functions to achieve outcomes / results. Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done. Problem solving mindset and project skillset. Strong experience in the use of MS Excel. Ability to work in complex, matrixed environment. Strong understanding of core operational technologies.

What we offer in return:

30+ days of vacation a year Fixed term contract until end of 2025 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Private medical insurance Life and accident insurance Meal allowance Pension plan Stock purchase plan Flexible compensation scheme Gympass  Employee assistance program Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 


Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

  • Operational Resilience Analyst

    hace 6 meses

    Madrid, España Korn Ferry for Projects EMEA A tiempo completo

    _On behalf of our client Swiss Re, Korn Ferry is recruiting an _**Operational Resilience Analyst**_. The role is hybrid, with the office location in Madrid._ Join a team of experts and help Swiss Re to fulfil its mission of making the world more resilient! As our **Operational Resilience (Business Continuity) Analyst**, you'll work with business units and...

  • Operational System Analyst

    hace 3 meses

    Madrid, España Chubb A tiempo completo

    Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to the one of the worlds largest insurance companies? If so then we would love to hear from you! We have a new opportunity for an Operational Systems Analyst to join our Madrid office on a fixed term contract basis until end of...

  • Business Analyst

    hace 1 mes

    Madrid, España Orange Business A tiempo completo

    .Company mission statementOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166...

  • Business Analyst

    hace 1 mes

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    We are seeking an experienced Business Analyst - Operations to join our team at {company}. The successful candidate will be responsible for analyzing business needs and developing operational strategies to drive efficiency and productivity.Key responsibilities include:Developing and implementing business process improvementsAnalyzing and interpreting...

  • Business Analyst

    hace 8 meses

    Madrid, España Combined Insurance A tiempo completo

    **About the role**: Based in Madrid and reporting to the CE Market Facing Platform and Sales Partnership Manager. We are on the hunt for an experienced, detail-oriented Business Analyst to join our energetic Ignite Team in Madrid. You will be instrumental in evaluating business processes, conducting data analysis, defining requirements, and delivering...

  • Business Analyst

    hace 2 meses

    Madrid, España Impt A tiempo completo

    Job ResponsibilitiesConduct organizational, operational, financial, and analytical studies.Analyze trends, provide insights, and gather recommendations, narrative, and statistical reports.Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Analyze sales reports and suggest strategies for...

  • Business Analyst

    hace 2 meses

    Madrid, España Impt A tiempo completo

    Job ResponsibilitiesConduct organizational, operational, financial, and analytical studies.Analyze trends, provide insights, and gather recommendations, narrative, and statistical reports.Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Analyze sales reports and suggest strategies for...

  • Business Analyst

    hace 2 meses

    Madrid, España Orange Business A tiempo completo

    Company mission statementOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166...

  • Business Analyst

    hace 1 semana

    Madrid, España Orange Business A tiempo completo

    Company mission statementOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166...

  • Business Analyst

    hace 1 semana

    Madrid, España Orange Business A tiempo completo

    Company mission statementOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166...

  • Business Analyst

    hace 2 meses

    Madrid, España IMPT A tiempo completo

    **Responsibilities** - Conduct organizational, operational, financial, and analytical studies - Analyze trends, provide insights and gather recommendations, narrative and statistical reports - Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions - Analyse sales reports and suggest strategies...

  • Business Operations Analyst

    hace 1 mes

    Madrid, Madrid, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a skilled Business Operations Analyst to join our team at Engineeringuk. As a Business Operations Analyst, you will play a vital role in shaping the future of our digital supply chain operations.Main Responsibilities• Design and execute analytic projects in collaboration with our leadership team, finance, business analysts, and...

  • Business Analyst

    hace 6 meses

    Madrid, España Winning A tiempo completo

    At Winning Consulting, we are currently looking for a Business Analyst to join in our team in a project in one of our clients in the Insurance Industry in Madrid. Hybrid Model. **As a Business Analyst you will**: - Significant experience of successful Lean / Operational Excellence project delivery - Operations management experience - Experience of working...

  • Business Analyst

    hace 6 meses

    Madrid, España Winning A tiempo completo

    At Winning Consulting, we are currently looking for a Business Analyst to join in our team in a project in one of our clients in the Insurance Industry in Madrid.Hybrid Model.**As a Business Analyst you will**:- Significant experience of successful Lean / Operational Excellence project delivery- Operations management experience- Experience of working within...

  • Business Analyst

    hace 2 meses

    Madrid, España Impt A tiempo completo

    Job Responsibilities Conduct organizational, operational, financial, and analytical studies.Analyze trends, provide insights, and gather recommendations, narrative, and statistical reports.Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Analyze sales reports and suggest strategies for...

  • Business Analyst

    hace 2 meses

    Madrid, España Impt A tiempo completo

    Job Responsibilities Conduct organizational, operational, financial, and analytical studies.Analyze trends, provide insights, and gather recommendations, narrative, and statistical reports.Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Analyze sales reports and suggest strategies for...

  • Business Operations Analyst

    hace 1 mes

    Madrid, Madrid, España Amazon A tiempo completo

    About the Role:We are seeking an analytical, creative, and results-oriented business analyst to help shape the future of DigiFlex Operations.As a Business Analyst for the DigiFlex team, you will play a vital role in leading data collection, analysis, and trend research across multiple processes and workflows.You will be responsible for designing and...

  • Business Analyst

    hace 6 meses

    Madrid, España Adroit People Ltd. A tiempo completo

    **Roles & Responsibilities of Business Analyst**: To analyse, document and ensure the client requirements. Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, task and workflow analyze, stakeholders mapping. Extract, Analyse and crunch data to create a landscape of differing types of customers into...

  • Senior Business Analyst

    hace 6 meses

    Madrid, España May Business Consulting A tiempo completo

    Estamos buscando un **Senior Business Analyst **con al menos 8 años de experiência. **May Business Consulting **es una empresa de consultoría internacional que ofrece asesoría en transformación digital, gestión del cambio, eficiencia y control. Tenemos un enfoque centrado completamente en el cliente, nos involucramos 100% de manera proactiva para...

  • Business Analyst

    hace 6 meses

    Madrid, España Chubb A tiempo completo

    **About the role**: Based in Madrid and reporting to the CE Market Facing Platform and Sales Partnership Manager. We are on the hunt for an experienced, detail-oriented Business Analyst to join our energetic Ignite Team in Madrid. You will be instrumental in evaluating business processes, conducting data analysis, defining requirements, and delivering...