Billing Administrator with French

hace 1 mes

Barcelona, España Page Personnel A tiempo completo
Great opportunity to boost your career in Finance|International Company SSC in Barcelona

International Hub in Barcelona - SSC

General:

  • Associate will support not only the region assigned, but also overall Billing and Disputes if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
  • Establishes and keeps good relationship with other teams. A team player.



Billing and Dispute Management

  • Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
  • Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
  • Monitors billing transactions and sending of the invoices.
  • Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
  • Responsible of dunning process and bad debt management
  • Ensures quality customer interaction while improving the satisfaction.

Required Skills

  • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
  • Open to work in international environments
  • Working knowledge of OtC processes
  • English as business language and native level of French
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Flexibility and ownership
  • Team player in an multi cultural environment
  • High degree of orientation in customer service
  • Good negotiation skills
  • High School, Vocational Certificate, Post Secondary Diploma

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