Ground Operations Controller

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY25. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

AZUL HANDLING, in co-operation with our partner airline RYANAIR, is currently looking for a GROUND OPERATIONS CONTROLLER in our OCC Department in our Head Office team in Seville, Spain.

Azul Cultural Identity: The Azul Way

Azul has a vision, which is “To be the leading handling company in Spain” Our mission is to become a referent in our market, ensuring we provide our customers the highest safety standards and the best customer experience in the industry, having the ongoing development of our people as the cornerstone of our success Through our 5 strategic pillars (People, Excellence, Integrity, Innovation, Eco) we ensure the Azul cultural identity is applied and embraced in all aspects of our business.

Based in our Head Office in Seville, the successful candidate will work in our Operations Control Center. This is an excellent opportunity to join Europe’s leading airline and to gain experience in a busy working environment. This role involves shift work. Reporting to the OCC Lead Agent, as a GROUND OPERATIONS CONTROLLER (GOPS) your duties will include (but not limited to):

• Point of contact and direction to all airports in our network
• Identify, highlight and immediately resolve areas of under-performance by airports
• Authorisation of invoices for ad-hoc ground handling and timely EU261 care following immediate disruption
• Ensure that Ryanair policies, procedures and contractual agreements are being adhered to
• Arrange ad-hoc Crew HOTAC & Ground Transport
• Ensure that all Ryanair information systems are correctly updated where appropriate
• Develop and production of reports in an accurate and timely manner to extract and collect required data according to the business needs
• Coordinate and produce informative reports between Ryanair, airports and Azul Handling on key performance areas such as punctuality, cancelations, operational improvement, safety and security audits, or any other as required by the business needs
• Other duties as requested by OCC Lead Agent/Ops Control Management/Azul Management

Requirements

• Fluent Spanish and English required
• Demonstrated previous experience in OCC and/or or airport/handling/airline operations department (2+ years)
• A high degree of flexibility will be required, and the successful candidate should possess
• The ability to work and communicate effectively under pressure
• Good problem-solving and analytical skills
• Good interpersonal skills and strong outgoing personality
• Be knowledgeable and put into practice the Cultural Identity of the company, The Azul Way
• Proven ability to work under pressure
• A good telephone manner
• Computer knowledge advanced (MS Word, Excel)
• Available to live in Seville

Benefits

• This role is available immediately
• Benefits package with fantastic discounts on many brands
• Recognition program
• We will provide you with a salary commensurate with experience and the opportunity to join a growing team with opportunities for advancement

Diversity, equality and inclusion

Azul Handling is a company committed to equal opportunities. All candidates will be considered without distinction of race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship or different ability. Similarly, Azul Handling is committed to working with and providing reasonable accommodations to those candidates with physical or mental abilities that may require them.

If you think you need some kind of reasonable accommodation at any time during the hiring process, you can indicate it in the "Cover Letter" box when you apply for this vacancy. Azul Handling will treat the data that you can give us in this regard with total confidentiality, and only for the aforementioned purpose.