Assistant Store Manager

hace 7 días

Madrid, España Chloé A tiempo completo
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

A Chloe Assistant Store Manager is an ambassador of the maison, in charge of welcoming every guest into the chloe family. They will support the Store Manager in leading the team and supervising boutiques operations to ensure successful business; they will act as the boutique leader in the absence of the Store Manager.

A Client Champion:

Leads the team to initiate and develop long-term relationships with clients

Monitors CRM targets for boutique and per stylists and helps the team to reach them

Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion

Supervises client database with consistent follow up of staff client books

Coordinates contact campaigns, gifting campaigns and other clients’ activations

An Omnichannel Business Promoter:

Leads by example and supervises sales on the floor to improve business performance and customer service

Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance

Assists Store Manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy

Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member

Actively participates in commercial activities and proactively proposes new ideas to improve business

Is aware of local trading environment and competitors’ activities

A Team Leader:

Organizes energizing team briefings and ensures consistently high level of motivation

Maintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings

Shadows sales on the floor to coach the team and identify further individual training needs

Supports recruitment and induction of team

Leads by exemplarity, ensures good team spirit and translates chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

Is an active member of assistant store managers community: shares best practices, asks, provides support

An Operations Excellence Supervisor:

Supervises impeccable boutique environment and teams grooming at any time of the day

Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment

Ensures implementation of all guidelines related to store and BOH management and sustainability

Supervises all Stock Management related tasks

Oversees compliance of established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

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